Suites Sales Suites Service & Operations Intern 2025

Baltimore RavensSuite Service and Operations Intern 2025Dept: Suites SalesPosition Reports To: Senior Manager of Suite Services and OperationsDuration: May 2025 May 2026General Description:Responsible for assisting the Suites Team with all aspects of the Suites Operations servicing of suite clients related suite ownership programs and VIP events. Reporting directly to the Senior Manager of Suite Services and Operations. Responsible for reinforcing the first-class service initiatives and standards of the suites department and build value beyond game day. The candidate must have outstanding relationship and organizational skills and possess strong verbal and written communication Job Duties & Responsibilities:Suite Owner Relationships and Client ServiceConstant communication with clients to (a) ensure they are getting the most of their partnership; (b) receive feedback and ideas on the suite program; (c) stay current on individualized details about each suite owner to strengthen relationship for future with Corporate Sales client services reps as requested to ensure cohesive plan for clients that have a suite and sponsor with creating meaningful impactful and exciting communications to suite owners for VIP events marketing our Suite Ownership program exclusive events and other sales and Day-of-Game Suite Inventory and OperationsTracking managing inventory and fulfillment of Party Day of Game and Sponsor Suite sales. Collaborate with client services for assigning games to contracted for ensuring contracts are executed timely deposits received and handle future invoicing and payment follow for handling all aspects of execution (ticket fulfillment catering game day special requirements for access).Collaborate with Corporate Sales/Client Services as required for cohesive communications to clients. Includes creating reports with contact info payment info execution of contracts Suite Events Amenities and Non-Game Day Suite VisitsSupport and assist with coordination and execution of all VIP Suite Events (Exclusive Suite Owners Trip VIP Training Camp Day State of the Ravens etc.) as well as assist with events hosted for with ordering fulfillment and delivery of all other requested amenities and VIP for managing all details for non-game day suite use/events requested by suite owners. Point person for providing on-site access to the stadium and private suites for these events. This includes keeping a detailed schedule of suite owner requests and communicating information to all appropriate stadium Ticketing Fulfillment and OperationsAssist all members of Suites Department as requested with fulfillment of all elements of suite ticketing inventory (additional tickets guest passes parking collections etc.) for full-time suite owners Ravens games playoffs as well as third-party events. Assist suite clients with activation of digital ticket program as with handling day-to-day additional ticket/parking requests throughout the with collaboration with Ticket Office and Finance as requested by Suites Team for payments invoicing and collections as requested. Suite Level Aesthetics Operations & Vendor RelationshipsAssist with fulfillment of specific branding requests and/or aesthetic upgrades requested by suite owners. Act as liaison with outside vendors/contractors to ensure projects are completed. Collaborate with Stadium Ops and MSA on all projects. Collaborate with Ravens Stadium Operations and MSA for all suite level operational needs and/or maintenance issues as they arise not only game day but throughout the and build relationships with all stadium vendors (Levy Safe Management SP Parking and MSA Security) as it relates to the suite levels and suite programs including game day and non-game day needs and requirements. Game Day - Suite Level OperationsResponsible for being hands on on Game Day to handle any issues that may arise pre during and post game. These duties could include ticketing requests access issues catering anything and everything to ensure that our suite owners have the greatest experience each and every game with coordinating game day staff work and logistics. Coordinating specific game day duties for on-field visit staff and suite concierge. Ensuring staff has the tools/equipment for game day (walkies food coupons etc.)Assist with management of Game Day Staff (both pregame on-field and concierge staff). Schedule and perform Quality Control suite checks of individual suites and associated areas as it relates to cleaning furniture placement and maintenance prior to each home game and other stadium all maintenance cleaning or operational issues to the appropriate vendors Stadium Ops and/or MSA for repair or follow up to ensure suite levels are 100% flawless for Game Day and/or other stadium Education and/or Experience:Bachelors Degree (preferably in Business Marketing or Sports Management or related area) with a graduation date of spring 2025 or with customer service and/or working with a sports team or Abilities and/or Skills:The Intern will be expected to work full-time Monday through Friday (a minimum of 40 hours) by June of 2025 with evenings/weekends as needed for Ravens client-related and/or external events and all Ravens home games. The ideal candidate must be a dynamic outgoing and a self-motivated individual who is eager to assist with all duties related to daily correspondence and general office administration. Must be a problem solver with a positive to interact with persons at all levels of an organization both internally and externally Impeccable organizational skills with keen attention to details and nuancesMust have a customer service focusAbility to effectively communicate both orally and ability to manage multiple priorities and player with passion for sports who takes work seriously but also likes to have skills in Microsoft Word Microsoft Excel and the ability to lift things weighing up to 50lbs. ALL OF THESE STEPS MUST BE COMPLETED IN ORDER TO BE CONSIDERED. ANY APPLICATIONS MISSING ANY OF THE ABOVE INFORMATION WILL CONSIDERED INCOMPLETE AND WILL THEREFORE NOT BE / hour overtime eligibleDaily meals providedCompany paid health insuranceComp tickets for home gamesHealth & Wellness LeaveWellness Classes / Gym AccessApplication Process:To be considered for this internship applicants must:Upload and submit a resume AND cover the required additional screening questions as part of the who do not include all required information will be removed from moving forward will receive an email to complete a video interview. Please follow the instructions in the email within 5 days of receiving it to complete your screening interview in order to continue to be considered for you are selected for an interview we will contact you. No follow-up phone calls or emails inquiring about the position will be an equal opportunity employer we consider candidates from all backgrounds and identities. We encourage individuals from all ethnicities sexual orientations gender identities socio economic status as well as military veterans and individuals with disabilities to apply.