STUDIO MANAGER West Hollywood
Los Angeles, CA - USA
Job Summary
POSITION: Studio Manager (full-time)
REPORTS TO: US District Manager
BASED AT: FACEGYM West Hollywood Studio California
SALARY: $75-80K base plus a generous monthly target bonus
- Drive the continued success of the West Hollywood studio ensuring exceptional operational standards and client experience every day.
- Build strong local relationships through networking partnerships outreach and community marketing.
- Plan and host community events member activations and brand partnerships that drive new client acquisition and membership growth.
- Coach and develop a team that consistently delivers against KPI targets with clear step-by-step feedback and coaching where goals arent yet met.
- Create a positive motivating environment where the team feels supported confident and proud of their work.
- Support the team in overcoming selling challenges and build the confidence to create retail theatre that attracts new clients during quieter moments.
- Champion the membership program by promoting its benefits encouraging sign-ups and making sure every team member can speak to it confidently.
- Keep a sharp focus on client loyalty occupancy and rebooking inspiring the team to keep raising the bar on their own goals.
- Coach the team to strengthen client conversations at every stage of the workout making the most of every opportunity to grow revenue.
- Ensure every workout is delivered to protocol consistently so clients get instant and long-term results they can see and feel.
- Confidently manage and resolve client complaints and challenges in studio and over the phone.
- Keep building the teams knowledge of skincare products and workouts so expertise shows in every interaction.
- Manage studio inventory so youre always stocked with the products and tools needed for the full range of workouts.
- Uphold health and safety guidelines including the sterilisation and storage of all equipment and keep the studio and workstations clean and presentable.
- Stay proficient in the Zenoti system for accurate bookings reporting and team usage and operate point of sale systems card machines and tills efficiently.
- Complete and check all required studio and team paperwork uphold grooming and hygiene standards across the team and support other locations where the wider business needs you.
- Extensive experience managing a team in a fast-paced service-led environment with fitness beauty or wellness a strong advantage.
- A motivational leader who brings out the best in people and inspires high performance and engagement.
- Entrepreneurial and hands-on with the ability to identify opportunities to grow an established business and deliver commercial results.
- A natural community builder with experience running local events activations or partnerships that grow brand awareness and business.
- Commercially sharp and comfortable with numbers KPIs and financial data with a talent for turning targets into results.
- Calm under pressure an excellent communicator and negotiator and someone who thrives on tight deadlines and a busy studio floor.
- Comprehensive medical dental and vision insurance for individuals and families.
- Paid time off for both full-time and part-time team members.
- Employer-sponsored life insurance and 401(k) retirement plan.
- Confidential employee assistance program.
- Exclusive discounts on workouts and products plus access to the FACEGYM Employee Discount Program.
- Clear pathways for career progression and internal promotion.
Required Experience:
Manager
About Company
Our Company Brand: FaceGym is the first of its kind and a unique facial fitness experience, and is in the confidence-boosting business. Think of us as a complete gym workout for your face. We combine powerful kneading movements with our high-performance skincare, innovative tools and ... View more