Studio Manager

The Class is seeking a passionate highly organized and results-oriented Studio Manager to lead our Santa Monica studio team and operations.

This is a hands-on management role responsible for driving studio performance across revenue sales hospitality team development and day-to-day operations. The Studio Manager will own the studios business performance manage and develop the sales and front-of-house team and ensure an exceptional student experience while maintaining operational excellence.

The ideal candidate is an entrepreneurial leader who thrives in a fast-paced environment loves building relationships is energized by achieving goals and is equally comfortable reviewing KPIs coaching a team member greeting students at the front desk or resolving operational challenges. From leaky showers to liaisoning with partners this capable leader can handle it all with grace and confidence.

What Youll Do

Sales & Revenue Leadership

• Manage the team and sales strategy to achieve studio revenue attendance and membership goals.

• Hire manage and train the studio sales and front-of-house team to achieve goals while maintaining a high-level of hospitality and customer service.

• Monitor and report on studio performance against revenue goals and key performance indicators on a weekly and monthly basis.

• Drive growth through membership sales class package sales retail sales referrals partnerships events and community engagement initiatives.

• Identify opportunities to improve studio utilization student retention and overall profitability.

• Partner with Marketing to execute promotional campaigns workshops events partnerships and local community activations.

• Serve as the LA point person for retail sales performance merchandising inventory management and team sales training.

Operations & Team Management

• Oversee all day-to-day studio operations ensuring an exceptional and seamless experience for students teachers and staff.

• Manage studio staffing plans schedules payroll coordination and budgets to ensure appropriate coverage while maintaining operational efficiency.

• Hire onboard train coach and develop studio team members fostering a high-performing and supportive culture.

• Conduct regular team meetings performance reviews and ongoing coaching conversations.

• Maintain studio standards related to cleanliness maintenance organization safety compliance and presentation.

• Oversee studio systems inventory supplies equipment maintenance and vendor relationships.

• Ensure studio policies procedures and operational standards are consistently upheld.

• Partner closely with Teachers Production Experience and Leadership teams to support smooth daily operations and special events.

• Cover shifts and provide operational support to ensure seamless execution.

Hospitality & Community Engagement

• Create a warm welcoming and high-touch environment that reflects The Class brand and values.

• Deliver and model best-in-class hospitality for students teachers guests and team members.

• Address student concerns feedback and service recovery situations promptly and professionally.

• Build strong relationships with students and foster a sense of community before and after Class.

• Lead initiatives that deepen student engagement retention and connection to The Class.

• Represent The Class within the local wellness community and identify opportunities for partnerships and collaboration.

Qualifications :

Who You Are

• You love being around people and thrive in an in-person leadership role.

• You are a natural relationship builder who enjoys coaching and developing others.

• You are motivated by goals accountability and business performance.

• You combine strong operational discipline with exceptional hospitality instincts.

• You are highly organized detail-oriented and proactive.

• You are a hands-on problem solver who is comfortable rolling up your sleeves when needed.

• You remain calm and solution-focused under pressure.

• You have excellent communication and customer service skills.

• You are passionate about wellness movement and the mission of The Class.

• You are available to work evenings weekends events and select holidays as needed.

What Youve Done

• 35 years of management experience in fitness hospitality wellness retail or another customer-facing service business.

• Proven success managing teams and driving revenue growth.

• Experience hiring training coaching and developing high-performing employees.

• Experience managing budgets operating expenses and business performance metrics.

• Strong sales leadership experience including managing conversion retention and customer experience initiatives.

• Demonstrated ability to create exceptional guest experiences and build community.

• Experience working with CRM scheduling POS and reporting systems.

• Strong proficiency with Google Workspace Shopify Mindbody ClassPass Slack and related business tools is preferred.

Additional Information :

Compensation & Benefits

• Base Salary: $75000$85000

• Medical Dental and Vision Benefits

• 401(k)

• Paid Time Off

• Complimentary Classes and Employee Discounts

• Professional Development Opportunities

Location

This role is based in Santa Monica CA and requires five days per week in-studio including at least one weekend shift as well as attendance during workshops special events high-volume periods and select holidays.

All your information will be kept confidential according to EEO guidelines. 

Remote Work :

No

Employment Type :

Full-time