Studio Advisor

• Deliver a first-class member experience at every touchpoint in person over email and by phone
• Ensure a warm welcome for every member and guest on arrival and a genuine thank-you on departure
• Build individual connections with members anticipate their needs and create personalized experiences that reflect the BodyRok brand
• Act as a positive brand ambassador making every member and guest feel cared for and at home in the studio
• Tour prospective members through the studio connecting them to the equipment services and amenities and helping them find the right fit
• Respond to member questions and service needs with empathy patience and a can-do attitude
• Follow up with newly enrolled members to ensure we are exceeding their expectations

• Develop relationships with prospective new and existing members to grow membership enrollment and package purchases
• Create new business through member promotions referrals and inquiries
• Share current promotions membership options and special events with members and guests
• Reach out to existing and prospective members through thoughtful relationship-led outreach
• Reconcile and report all incoming and outgoing transactions
• Meet personal sales and revenue targets

• Greet all incoming members and guests and ensure check-in procedures are followed
• Monitor incoming emails and ensure inquiries are handled promptly and professionally
• Handle member service needs including change of address electronic funds setup or changes and questions regarding billing and payments
• Maintain an accurate member database and register new members
• Promote and sell retail and merchandise maintaining strong product knowledge
• Keep the front desk and entryway clutter-free orderly and clean
• Execute daily and weekly studio checklists
• Initiate tasks and take ownership without needing direction

• Maintain a clean welcoming studio including bathrooms changing rooms and trash
• Perform general cleaning duties including hourly bathroom and studio checks
• Take pride in the studios appearance and uphold brand standards at all times

• Represent the BodyRok brand within the studio and throughout the local fitness community
• Contribute to a positive supportive team culture
• Support studio events campaigns and community initiatives including accurate member data capture
• Live the BodyRok mission and values in your daily interactions

• 1 to 2 years of customer service or sales experience preferred
• 1 to 2 years of MindBody software experience preferred
• A genuine passion for hospitality and for creating memorable experiences
• A friendly warm and welcoming personality; easy to talk to and comfortable around new people
• A patient empathetic listener with a can-do attitude
• Competitive drive to succeed in a commission-based performance-driven culture
• Knowledge of sales practices and techniques
• An independent organized self-starter with strong attention to detail
• Strong written and verbal communication skills
• Basic computer skills
• An eye for detail and genuine care for the studios appearance and cleanliness
• Availability to work at least 2 weekend days per month
• Alignment with the BodyRok mission and values

• High School Diploma or GED required

• The employee occasionally sits walks kneels and reaches with hands and arms
• Ability to lift and/or move up to 25 lbs

• Regular exposure to moving mechanical parts
• The noise level in the studio environment is loud
• Must be comfortable interacting with people and making them feel welcome

BODYROK offers high-intensity low-impact workouts that tone sculpt and redefine your body and mind in just 45 minutes! We are a rapidly growing company looking for fitness enthusiasts who are: organized problem-solvers demonstrate excellent interpersonal skills and have a passion & excitement for our brand. We are seeking enthusiastic service-oriented hardworking individuals to work in our fast-paced studios. Lets ROK!