Student Support Specialist (Student Conduct Officer)

Position Title: Student Services Specialist (Student Conduct Officer)
Position Number: 0078967
Hiring Unit: Student Affairs
Location:Kapiolani Community College
Date Posted: September 18 2026
Closing Date: October 11 2026 11:59 PM HST

Pay Band:B
Salary: Salary commensurate with qualifications and experience.

Monthly Type: 11Month
Temporary/Permanent: Permanent

Funding:General
Other Conditions:General funds to begin approximately December 2026 or sooner pending position clearance availability of funds satisfactory performance and program needs.

Introduction

The position is administered by the Vice Chancellor for Student Affairs (VCSA) at Kapiolani Community College. The VCSA is in charge of administrative control for planning and administering all programs and services within the Student Affairs units. The specific functions of this organizational unit include outreach and admissions financial aid graduation and transcript evaluations credit and non-credit registration student engagement student counseling for specific and targeted populations student grievances and complaints instructional services for developmental education course offerings and related learning support services.

The role entails coordinating assisting and administering Student Conduct cases and providing case management functions for the Behavioral Intervention Team reporting directly to the VCSA.

• **Coordinates and administers rights and responsibilities inherent in campus compliance policies (e.g. Student Conduct Code workplace non-violence Title IX discrimination EEO etc.). This includes but is not limited to communicating with parties involved including complainants respondents witnesses etc.; conducting fact-finding and investigative inquiries; issuing charges; determining appropriate follow-up; crafting responses; rendering dispositions and decisions; making accurate referrals to appropriate offices; and imposing appropriate and fair sanctions.

• **Serves as the Deputy Title IX Coordinator for Students.

• **Serves as first responder clearinghouse in coordinating and facilitating the Student Conduct Code. This includes acting as a resource in conveyingdetails of due process hearings process appeals process etc. as well as advising and coaching students of options available for redress (e.g. informal formal and legal and other processes external to the University).

• **Reviews and settles conduct and other compliance cases with the full rangeof sanctions in coordination with other programs including but not limited to Mental Health Disability Services Title IX and Human Resources.

• **Manages and processes information in the conduct database reporting systems (e.g. Maxient) for student conduct. This includes but is not limited to builds codes and templates to implement new conduct software system; crafts operating policies and practices to interface technology with both standard operating procedures and special circumstances; troubleshoots when technology is operating at less than maximum levels to resolve discrepancies and technology capability; monitors and tracks relevant data related to cases trainings and surveys embedded in software system; designs reports and extracts data to determine effectiveness and efficiency of case dispositions; and evaluates effectiveness of software capabilities to fulfill operational needs of campus compliance processes.

• **Programs develops markets and implements case management for the Behavioral Intervention Team (BIT). Manages the BIT referral system and tracks cases. Coordinates and facilitates the weekly or as needed BIT meetings including but not limited to providing agenda maintaining notes and identifying additional team members or individuals with pertinent information for attendance. Manages communication for the BIT.

• **Keep up to date with the best practices for behavioral management teams and threat assessment.

• **Utilizes identified assessment rubric for all case management planning and evaluation. Set goals coordinate and implement identified support services and actions as determined by the BIT team for on-going case management. Work in collaboration with other college staff to increase student access and success.

• **Responds to campus requests from faculty staff and students for classroom presentations talks panels informational fairs etc. where appropriate.

• **Represents Kapiolani Community College on University of Hawaii System meetings with student conduct officers.

• May require to work outside normally scheduled business hours including evenings and/or weekends as necessitated by the supervisor.

• Other duties as assigned.

Minimum Qualifications:

• Possession of a baccalaureate degree in business administration education social sciences human development social work or a related field and 3 year(s) of progressively responsible professional experience with responsibilities for providing educational services or assistance to students and others including student conduct administration complaint resolution student affairs administration or provision of support in handling investigations; orany equivalent combination of education and/or professional work experience which provides the required education knowledge skills and abilities as indicated.

• Considerable working knowledge of principles practices and techniques in the student conduct administration complaint resolution or student affairs administration as demonstrated by the broad knowledge of the full range of pertinent standard and evolving concepts principles and methodologies.

• Considerable working knowledge and understanding of applicable federal and state laws rules regulations and theories and systems associated with student conduct complaint resolution or student affairs administration.

• Demonstrated ability to resolve wide ranging complex problems through the use of creative reasoning and logic to accurately determine the cause of the problems and the resolution of the problems in an effective innovative and timely manner.

• Demonstrated ability to interpret and present information and ideas clearly and accurately in writing verbally and by preparation of reports and other materials.

• Demonstrated ability to establish and maintain effective working relationships with internal and external organizations groups team leaders and members and individuals.

• Demonstrated ability to operate a personal computer and apply word processing software.

• For supervisory work demonstrated ability to lead subordinates manage work priorities and projects and manage employee relations.

• Demonstrated ability to apply legal and policy provisions to situations consistently.

• Demonstrated commitment to diversity and inclusivity as well as the ability to work with a wide range of constituencies with diplomacy tack and sensitivity within a multicultural setting.

Desirable Qualifications

• Possession of a Juris Doctor degree.

• Four (4) years of progressively responsible professional experience with responsibilities for providing student conduct administration complaint resolution student affairs administration or provision of administrative operational and other technical support in handling investigations or related work experience; or equivalent education/training or experience.

• Four (4) years of experience in social work social services case management or providing mental health services.

• Evidence of commitment to Kapiolani Community Colleges vision of positioning itself as a model indigenous serving institution whose graduates strengthen the social economic and sustainable advancement of Hawaii and the world.

INCOMPLETE APPLICATIONS WILLNOTBE CONSIDERED(Read the To Apply section carefully)

To Apply:

Click on the Apply button on the top right corner of the screen to complete an application and attach the required addition to the Application applicants must attach the following:

1. Cover letter;

2. Resume;

3. The names and contact information (telephone number and email addresses) ofat least three professional references;and

4. Official graduate and undergraduate transcript(s) showing degree and coursework to date appropriate to the position (copies of official transcriptsare acceptable; however original official transcripts will be required at the time of hire.) Transcripts issued outside the United States of America require a course-by-course analysis with an equivalency statement from an agency having membership with the National Association of Credential Evaluation Services Inc. verifying the degree equivalency to that of an accredited institution within the USA. The expense of the evaluation shall be borne by the applicant.

• Academic record/grade summaries will NOT be accepted

• Diplomas and copies will NOT be accepted

Incomplete applications willNOTbe accepted.

NOTE:

• The application will be incomplete if materials are unreadable illegible password protected missing or corrupted; therefore late or incomplete applications will not be considered. All requested documents/information become the property of Kapiolani Community College and will not be returned.

• Please do not include any self-identifying photos and redact any references to confidential information on submitted documents (social security number date of birth etc.).

• Applications lacking copies of transcripts will be reviewed based on work experience equivalency to meet minimum qualifications (MQs). All minimum qualifications must be met by the closing date.

• If you have not applied for a position before using NEOGOV you will need to create an account.

Inquiries:Kapiolani Community College Human Resources Department

The University of Hawaii is an Equal Opportunity Institution and is committed to a policy of nondiscrimination in employment including on the basis of veteran and disability status. For more information visit: is contingent on satisfying employment eligibility verification requirements of the Immigration Reform and Control Act of 1986; reference checks of previous employers; and for certain positions criminal history record checks.

In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act annual campus crime statistics for the University of Hawaii may be viewed at: or a paper copy may be obtained upon request from the respective UH Campus Security or Administrative Services Office.

Accommodation Request: The University of Hawaii complies with the provisions of the Americans with Disabilities Act (ADA). Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the EEO coordinator directly. Determination on requests for reasonable accommodation will be made on a case-by-case basis. For further information please refer to the following link: Experience:

IC