Student Support Specialist

Primary Purpose
The Student Support Specialist is responsible for managing and servicing undergraduate Degree Completion students graduate students credential-only students and affiliated student pathways within Benerd College. This role provides proactive coaching retention-focused outreach enrollment support and operational student services assistance to ensure students progress efficiently through their programs and receive a consistent high-quality student addition this position provides direct operational support to the Assistant Director of Student Services by managing recurring workflows student communications enrollment and registration processes tracking systems and coordination efforts that support undergraduate graduate and credential student populations. This position collaborates closely with the Credential Analyst and Fieldwork Coordinator to ensure coordinated student support accurate tracking and timely communication across all assigned student populations. This position does require monthly weekend attendance on Friday evenings and Saturdays. This position will report to the Assistant Director of Student Services with dotted line reporting to the Program Lead for Degree Completion programs.

Essential Functions
Primary Student Population Ownership (Undergraduate Graduate & Credential Students) Serve as a primary point of contact for Degree Completion graduate and credential-only students from entry through program completion. Maintain case management processes including tracking student needs follow-up actions referrals and issue resolution. Provide proactive support to students navigating program requirements enrollment processes registration and university policies. Enrollment-to-Onboarding Support Coordinate applicant-to-enrolled support for Degree Completion graduate and credential-only programs including outreach follow-up and collaboration with Admissions and campus partners. Manage onboarding readiness communications and completion tracking ensuring students complete required documentation compliance requirements and enrollment steps. Support new student orientations and onboarding activities for assigned student populations. Registration & Student Services Operations Support and troubleshoot registration and student services needs for undergraduate graduate and credential students coordinating resolution with appropriate university offices. Guide students through registration planning program progression and term-to-term enrollment expectations. Conduct periodic DegreeWorks and student record reviews and communicate gaps outstanding requirements and action steps to students. Proactively monitor student enrollment status and assist with term registration completion. Support to the Assistant Director (Student Services Operations & Outreach Lead) Own outreach and enrollment follow-up efforts for Degree Completion graduate and credential programs including responding to inquiries cultivating prospective student relationships tracking applications and facilitating progression from inquiry to enrollment. Coordinate and execute recruitment outreach orientation and yield activities (virtual and in-person) including scheduling logistics materials preparation attendance tracking and follow-up communications. Partner on marketing and outreach initiatives by coordinating with marketing and leadership teams on campaign implementation communications and recruitment strategies. Support the Assistant Director by managing day-to-day student services operations across undergraduate graduate and credential populations including registration troubleshooting course sequencing support onboarding tracking enrollment verification and recurring student communications. Maintain systems and reporting that support effective student services operations including electronic records tracking systems reports and identification of trends or barriers impacting student success. Other Other duties as assigned. University of the Pacific recognizes that diversity equity and inclusion is foundational to the success of our valued students and employees. We prioritize policy and decision-making that demonstrates awareness of and responsiveness to the ways socio-cultural forces related to race gender ability sexuality socio-economic status etc. impede or propel students faculty and staff.

Minimum Qualifications
Some college coursework completed or an equivalent combination of education and relevant professional experience. Three (3) to five (5) years of progressively responsible administrative student services customer service enrollment operations academic support or related professional experience. Demonstrated ability to manage multiple priorities maintain accurate records meet deadlines and provide high-quality customer service. Demonstrated ability to communicate professionally with students faculty staff and external stakeholders. Experience coordinating complex processes tracking multiple workflows and following issues through resolution.

Preferred Qualifications
Bachelors degree. Experience in higher education student services enrollment management academic support advising or related fields. Experience supporting adult learners graduate students credential candidates and/or Degree Completion student populations. Demonstrated experience with outreach recruitment support event coordination or proactive follow-up workflows. Experience with student information systems and tracking/reporting tools (e.g. DegreeWorks Banner Argos OnBase Salesforce or similar). Strong written communication skills and ability to produce clear student-facing guidance. Demonstrated ability to improve processes identify operational efficiencies and manage accurate records. Experience with graduate admissions onboarding enrollment management retention initiatives or student success programming.