Student Support Officer

THE FOUNDATION

The Miami Foundation is building the home base for generosity and community impact in Greater Miami. Since 1967 The Foundation has invested over $900M to strengthen our community in partnership with more than 1000 partners and over 60000 donors. By accelerating leadership generosity and a sense of belonging across Miami we inspire people to become changemakers and we create ways for donors nonprofits leaders and locals to work together on solutions for our community. At The Miami Foundation everyone has a role they can play in creating a thriving Greater Miami.

POSITION DESCRIPTION

The Student Support Officer will lead the administration of the Student Emergency Aid Program and provide wrap around support services to all scholarship recipients. This role is responsible for managing emergency aid disbursement conducting proactive student check-ins and connecting students to academic financial and personal support resources. The Student Support Officer plays a critical role in helping students navigate short term crises persist through academic challenges and remain on track to degree completion.

Department: Impact

FLSA Status: Exempt

Pay Range: $62000-$72000 commensurate with experience and qualifications

Reports to: Scholarships Director

This is a grant funded position with funding guaranteed through December 2028.

DUTIES & RESPONSIBILITIES

Emergency Aid Program Management

• Oversee the administration of student emergency aid funds including eligibility verification documentation review and timely disbursement.
• Provide check-ins with emergency aid recipients before funds are disbursed to confirm continued need after funds are distributed and at the end of the semester to confirm term completion and enrollment for the next academic term.
• Track emergency aid usage student outcomes and program data for internal reporting and evaluation.
• Ensure compliance with program guidelines funder requirements and internal policies.

Student Support & Wrap-Around Services

• Provide individualized outreach coaching and short-term case management support to scholarship recipients experiencing financial or personal challenges.
• Identify barriers to student persistence and collaborate with students to develop action plans and referrals.
• Connect students to relevant campus-based and community resources and follow-up with students to ensure they receive the support they need.
• Maintain supportive student-centered communication through phone calls messages and virtual meetings.

Collaboration & Communication

• Partner with scholarship program staff to coordinate support and share relevant insights.
• Serve as a point of contact for students accessing emergency assistance.
• Contribute to continuous improvement of student support processes and program design.
• Work closely with the scholarships team to promote these services to recipients.
• Gather student testimonies as needed.
• Partner with the Community Engagement team to build and maintain expert-level understanding of programs and services across local nonprofits.

Experience Abilities & Skills

Experience

• Bachelors degree in education social work counseling or a related field preferred.
• At least 2 years of experience in working directly with college students student support services or education-focused nonprofit programs.

Abilities

• Deep understanding of student needs and community resources in South Florida.
• Demonstrated commitment to equity student success and trauma informed practice.

Skills

• Student-centered advising and coaching.
• Crisis response and problem-solving.
• Program administration and data tracking.
• Clear compassionate communication.
• Strong organizational skills and ability to manage sensitive financial and personal information.

This list of essential functions is not intended to be exhaustive. The Miami Foundation reserves the right to revise this job description as needed to comply with actual job requirements.

Miami Foundation is committed to equal opportunity for all without regard to race religion color national origin citizenship sex age veteran status disability genetic information or any other protected characteristic. The Miami Foundation will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business.

APPLICANTS

We offer a comprehensive and generous benefits package which includes medical dental and vision insurance a 403(b)-retirement plan flex spending and dependent care accounts professional development stipend paid time off cell phone stipend gym reimbursement and the opportunity to establish a Staff Donor-Advised Fund (DAF) with a modest match from the Foundation.

Please reach out to if you need any accommodation in applying.

The Miami Foundation is committed to equal opportunity for all without regard to race religion color national origin citizenship sex age veteran status disability genetic information or any other protected characteristic. The Miami Foundation will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our busines