Student Success Technology Coordinator Pittsburgh, PA

The University of Pittsburghs Office of the Provost is currently seeking a Student Success Technology Coordinator to join the Student Success Team.


In an effort to scale Pitts centralized student success platform called Pathways currently EABs Navigate system to stakeholders (including undergraduate graduate and professional students) across the University we are seeking coordinators who will work with constituents to solve complex platform/technology problems and business needs evaluate business processes and recommend process enhancements. This role will support the implementation of new units; functional and technical support; updating and maintaining system configurations; onboarding new users; and ensuring accuracy of the support of the coordination of Pathways the candidates will support the work with units to facilitate campus-wide student success initiatives using this and other technologies.




Bachelors degree required; Two (2) years experience in higher education required. Previous experience in academic support and student success technology (e.g. EAB/Starfish) and teaching/training others is also a plus.

Job Summary
Works with business groups to solve moderately complex problems using technology. Analyzes complex business needs and evaluates routine business processes to recommend process enhancements. Assists in helping more senior business analysts with more complex projects.

Essential Functions
Works with groups to solve moderately complex problems using student success platform/technology. Analyzes complex business needs and evaluates routine business processes to recommend process enhancements. Assists in helping more senior business analysts with more complex projects.
Analyzes complex business needs and recommends solutions. Records requirements to ensure customer needs are fully understood. Maintains careful documentation and contributes to overall business requirements documentation. Ensures that documentation is available to team members and others throughout the project timeline
Evaluates routine business processes to identify gaps and inefficiencies and recommends solutions to enhance processes. Seeks clarification to ensure proper understanding of testing specifications and business processes. Participates in meetings with project teams to document changing business requirements and processes and seeks advice and assistance when necessary. Works with a business analyst team to ensure the proper documentation of specifications and business processes.
Assists more senior business analysts with components of more complex projects. Receives and acts on instructions given to ensure success in an assigned area. Works collaboratively with colleagues effectively communicating progress challenges and issues that may affect the larger project outcome.
Physical Effort
Must be able to sit and stand for prolonged periods of time


The University of Pittsburgh is an equal opportunity employer / disability / veteran.


Assignment Category Full-time regular
Job Classification Technology Business Analyst II
Job Family Information Technology
Job Sub-Family Quality Management Solutions
Campus Pittsburgh
Minimum Education Level Required Bachelors Degree
Minimum Years of Experience Required 2
Will this position accept substitution in lieu of education or experience Combination of education and relevant experience will be considered in lieu of education and/ or experience requirement.
Work Schedule Monday- Friday 8:30 a.m. - 5:00 p.m.
Work Arrangement Hybrid: Combination of On-Campus and Remote work as determined by the department.
Hiring Range To be determined based on qualifications
Relocation Offered No
Visa Sponsorship Provided No
Background Check For position finalists employment with the University will require successful completion of a background check
Child Protection Clearances Not Applicable
Required Documents Resume Cover Letter
Optional Documents Not Applicable