Student Services Support Specialist Customer Svc Special Intermed

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Job Description

Minnesota North College is seeking to fill the permanent full-time (1.0 FTE) position of Student Services Support Specialist (Customer Service Specialist Int) at the Itasca or Mesabi Range Virginia Campus.

This position is responsible for serving as a first point of contact for individuals seeking assistance from Minnesota North College and provides high-quality customer service through all college communication channels. The position supports students and other customers by interpreting and explaining admissions registration financial aid academic records and program information. Responsibilities include analyzing individual situations providing accurate guidance and facilitating access to student administrative services. The individual in this role must maintain comprehensive knowledge of admissions financial aid registration and records processes academic programs and related college procedures. This position serves students parents staff and external agencies by connecting them with available college services including advising counseling student records financial aid and enrollment-related support.

Salary Range:

$21.12 - $28.01/hourly

Minimum Qualifications

Customer service skills sufficient to actively listen to and understand customer needs and provide accurate information and appropriate alternatives in a timely thorough courteous respectful and professional manner.

English sufficient to perform the job duties described above in order to effectively communicate with both internal and external customers both on the phone and in person.

Experience with word processing/typing sufficient to quickly and accurately produce documents (including business letters memos spreadsheets reports) using proper grammar spelling and usage.

Data base management skills sufficient to develop and correctly enter information in a database and produce ad-hoc queries and develop reports for management use.

Commitment to diversity as well as a demonstrated ability to work successfully with persons of diverse backgrounds including sensitivity to their needs and concerns.

Preferred Qualification

Commitment to gaining knowledge of Data Practices and Data Privacy.

Two years of customer service experience.

Organizational and interpersonal skills sufficient to provide lead work delegation training and assistance to other clerical support staff student workers and assistants.

Experience using ISRS.

Ability to work independently and use critical thinking skills to make decisions.

Knowledge of college registration and admissions procedures sufficient to provide the students with accurate information and/or refer students to the appropriate person.

Other Requirements

Please upload the following information with your Workday application:

• Cover letter

• A current resume

• A list of three professional references with contact information

Work Shift (Hours / Days of work)

Monday Friday; 8:00 am 4:30 pm

Telework (Yes/No)

No

About

Minnesota North College is comprised of six campuses including Hibbing Itasca Mesabi Range (Eveleth and Virginia) Rainy River and Vermilion. Our campuses are rooted in their communities rich histories of providing access and opportunity to higher education across northern Minnesota for over 100 years. We are committed to our role as leaders in education partnering with local schools business and industry and government to create opportunities for students and the region.

We look forward to continuing to serve our students employees and communities long into the future and we hope you choose to Head North and join us as an employee for Minnesota North College!

Minnesota North College recognizes and values the importanceof diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. MN North is committed to attracting and retaining employees with varying identities and backgrounds.

Minnesota State Colleges and Universities along with Minnesota North College is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race sex color creed religion age national origin disability protected veteran status marital status status with regard to public assistance sexual orientation gender identity gender expression or membership in a local commission as defined by law. As an affirmative action employer we encourage applications from women minorities persons with disabilities and individuals with protected veteran status. All applicants must be able to lawfully accept employment in the United States at the time of employment. This document can be made available in alternative formats such as large print Braille or audio tape by calling Charlotte Peterson Vice President of Human Resources . Affirmative Action/Equal Opportunity Employer Veteran Friendly.

Salary is commensurate with experience and qualifications and is subject to the terms and conditions of the applicable bargaining unit agreement or personnel plan.

Benefits Information:

At Minnesota State we take your well-being and work-life balance seriously. We offer a comprehensive benefits package that features low-cost medical and dental insurance with affordable deductibles employer-paid life insurance short- and long-term disability and pre-tax healthcare and dependent care accounts with a roll-over option. To further support your holistic health employees also have access to a confidential Employee Assistance Program (EAP) for mental health legal and financial counseling. Detailed plan details rates and coverage choices can be reviewed directly via the State Employee Group Insurance Program (SEGIP) website.

To support your life outside of work our package includes 12 paid holidays generous vacation and sick time and six weeks of Paid Parental Leave. We also help you secure your financial future with a robust Pension Plan 457(b) and 403(b) retirement accounts and various investment options. Furthermore we invest in your growth by providing dedicated professional development and tuition waivers for both you and your dependents. Please note that specific benefit eligibility and coverage levels may vary depending on the type of position employee classification and collective bargaining agreements.

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