Student Services Specialist (&)
Job Location:
Honolulu, HI - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
- Description
Title:Student Services Specialist
Position Number:&
Hiring Unit:Office of the Registrar
Location:Manoa
Date Posted:5/18/2026
Closing Date: 6/8/2026 @ 11:59 PM
Band:A
Salary :salary schedules and placement information
Additional Salary Information:PBA minimum $4458/month
Full Time/Part Time:Full-time
Temporary/Permanent:PermanentDuties and Responsibilities
- *Facilitates the management of the enrollment certification process utilizing the Enrollment Manager system. Responsible for accurate and timely reporting of student data including enrollment status attendance tuition and fees and academic progress to ensure compliance with VA Education and Veteran Readiness and Employment (VR&E) program requirements.
- *Maintains student records to ensure all required documentation is accurately prepared organized and stored in compliance with policies procedures and regulatory requirements.
- *Assists with notifying the Hawaii State Approving Agency (HISAA) of any substantive program and/or university policy changes each catalog year that may affect VA students.
- *Supports audit readiness activities and assists with tasks required for recurring federal and state compliance reviews.
- *Offers general support for VA education benefits ensuring all prospective and current students parents and stakeholders receive accurate professional guidance that aligns with university state and federal regulations.
- *Supports the accuracy of enrollment and financial accounts for diverse student populations; resolves complex record discrepancies by coordinating with Financial Aid the Cashiers Office and external agency partners to ensure seamless benefit processing and compliance.
- *Provides administrative support for the Edith Nourse Rogers STEM Scholarship program for UH Manoa certifying student academic progress to Veterans Claims Examiners (VCE) to ensure accurate benefit awarding.
- *Provides support to the Manoa Veterans Resource Center in partnership with the Office of Veteran Student Services VetSuccess on Campus (VSOC)/Vocational Rehabilitation Counselors (VRC) and Veterans Integration to Academic Leadership (VITAL) program. Ensure students are connected with the appropriate resources to address their academic personal or benefit-related needs.
- *May assist and oversee the hiring and training of student employees; manages a diverse team of VA Work-Study and general student assistants to ensure high-quality administrative support and professional service for the department.
- Works closely with the Assistant Registrar for Veteran Services to improve daily operations and maintain the compliance reporting needed for the university with a dedicated focus on meeting the specific record-keeping requirements for VA Education Services.
- *Coordinates military Tuition Assistance (TA) data management by reporting student grades and maintaining institutional academic information within military portals. Ensures general program data required by the Department of Defense (DoD) MOU including course offerings term dates and tuition rate schedules remain current and compliant.
- *Completes mandatory annual VA training and certification requirements to serve as a School Certifying Official (SCO).
Other duties as assigned.
* denotes essential functions
Minimum Qualifications
- Possession of a baccalaureate degree in humanities education sciences business administration human services or related field and 2 years of progressively responsible professional experience with responsibilities for student support; or any equivalent combination of education and/or professional work experience which provides the required education knowledge skills and abilities as indicated.
- Functional knowledge of principles practices and techniques in the area of higher education administration demonstrated by knowledge understanding and ability to apply concepts terminology.
- Functional knowledge and understanding of principles theories federal and state laws rules regulations and systems associated with higher education.
- Demonstrated ability to recognize problems identify possible causes and resolve the full range problems that may commonly occur in the area of enrollment and financial management.
- Demonstrated ability to understand oral and written documentation write reports and procedures and communicate effectively in a variety of situations.
- Demonstrated ability to establish and maintain effective working relationships with internal and external organizations groups team members and individuals.
- Demonstrated ability to operate a personal computer apply word processing software and familiarity with Google Workspace Adobe and Microsoft Applications.
- Ability to prioritize tasks and manage multiple responsibilities while maintaining accuracy and attention to detail in a fastpaced environment.
- Strong willingness to learn apply basic problemsolving skills and adapt to new technologies and changing workflows.
- Proven ability to communicate respectfully and effectively with students colleagues and/or other stakeholders including breaking down complex information into clearer guidance.
Desirable Qualifications
- Minimum of one year of progressively responsible experience in a higher education environment with a proven track record in Enrollment Management Registrar Admissions or Financial Aid.
- Familiarity with university academic policies and federal regulations including a commitment to maintaining student confidentiality under FERPA (Family Educational Rights and Privacy Act).
- Experience navigating complex student information systems such as Ellucian Banner to manage records and resolve account discrepancies.
- Familiarity with the U.S. Department of Veterans Affairs Enrollment Manager (or similar federal portals) to facilitate student certifications and benefit processing.
To Apply:
Click on the Apply button on the top right corner of the screen to complete an application and attach required documents. Applicant must submit the following: Submit resume cover letter indicating how you satisfy the minimum and desirable qualifications names of 3 professional references and official transcripts. Must submit an official undergraduate college transcript with verification of degree awarded. Unofficial web-based transcripts or other course and grade reports (e.g. STAR report for UHM) will not be accepted. Copies of official educational transcripts will be accepted but an original transcript must be submitted if selected prior to hiring. Confidential information must be redacted (i.e. social security number date of birth etc.).
Inquiries:Christina Ashida;- EEO Clery Act ADA
The University of Hawaii is anEqual Opportunity/Affirmative Action Institutionand is committed to a policy of nondiscrimination on the basis of race sex gender identity and expression age religion color national origin ancestry citizenship disability genetic information marital status breastfeeding income assignment for child support arrest and court record (except as permissible under State law) sexual orientation domestic or sexual violence victim status national guard absence or status as a covered veteran. For more information or inquiries regarding these policies please refer to the following link: is contingent on satisfying employment eligibility verification requirements of the Immigration Reform and Control Act of 1986; reference checks of previous employers; and for certain positions criminal history record checks.
In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act annual campus crime statistics for the University of Hawaii may be viewed at: or a paper copy may be obtained upon request from the respective UH Campus Security or Administrative Services Office.
In accordance with Article 10 of the unit 08 collective bargaining agreement bargaining unit members receive priority consideration for APT job vacancies. As a result external or non BU 08 applicants may not be considered for some APT vacancies. BU 08 members with re-employment rights or priority status are responsible for informing the hiring unit of their status.
Accommodation Request: The University of Hawaii complies with the provisions of the Americans with Disabilities Act (ADA). Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the EEO coordinator directly. Determination on requests for reasonable accommodation will be made on a case-by-case basis. For further information please refer to the following link: Experience:
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