Student Payments Collections Advisor (temporary)

To participate in a remote work arrangement employees must reside in the United States. No remote work arrangement will be considered for working from outside the United States.

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Hours will be approximately 8AM to 5PM Monday through Friday with an occasional Saturday during peak season. This is a temporary role with an anticipated duration of 3 months.

A Student Payments Collections Advisor plays a critical role in managing and recovering overdue payments from students who have outstanding tuition fees or other financial obligations to the Herzing University. The advisors primary responsibility is to communicate with students address their concerns negotiate payment arrangements and facilitate resolutions while maintaining a positive and supportive approach.

REQUIREMENTS:

• High school diploma or equivalent with 3-5 years of related experience; or associate degree or higher with minimum of 1-year related experience.
• Previous experience in student accounts financial aid collections or customer service roles is beneficial.
• Excellent communication skills both written and verbal with a strong ability to convey complex information clearly and concisely.
• Empathy and patience when dealing with students facing financial difficulties.
• Strong negotiation and problem-solving abilities.

Compensation is determined based on the qualifications experience and circumstances of each hire. It is uncommon for new employees to start near the top of the salary range. We offer a comprehensive benefits package including a tuition waiver and reimbursement program health insurance paid time off and a retirement savings plan. The hourly pay range for this position is $20.54 to $27.78.

RESPONSIBILITIES:

Debt Recovery:

• Contact students with unpaid tuition fees or other outstanding financial obligations through various communication channels such as phone email or text.
• Discuss the nature of the outstanding balances and offer solutions to help students meet their payment obligations including setting up payment plans exploring scholarship opportunities or seeking financial aid.

Student Communication:

• Conduct all interactions with students in a friendly empathetic and professional manner.
• Provide accurate and up-to-date information about outstanding balances payment options and potential consequences of non-payment.
• Maintain positive relationships with students offering guidance and support as they work to meet their financial obligations.
• Provide information on available resources and options for financial assistance.

Negotiation and Resolution:

• Negotiate payment arrangements or extensions with students based on their individual circumstances and Herzing University policies.
• Collaborate with students to identify potential barriers to payment and work together to find feasible solutions.

Documentation and Reporting:

• Maintain records of all interactions with students including communication details agreements and any relevant notes within the system of record.
• Generate regular reports for management summarizing collection efforts recovery progress and outstanding balances.

Regulatory Compliance:

• Stay informed about relevant regulations and guidelines that govern student debt collection within the education sector.
• Ensure all collection activities adhere to applicable laws and ethical practices.

Conflict Resolution:

• Address and resolve student concerns disputes and inquiries professionally and in accordance with institutional policies.
• Escalate complex cases to appropriate departments and/or management when necessary to provide comprehensive solutions.

Collaboration:

• Collaborate with financial aid alumni support student services and other relevant departments to ensure a holistic approach to student payment solutions.

Click Hereor usethe following linktolearn more about careers at Herzing University: University is committed to providing a diverse environment and is dedicated to fostering a culture and atmosphere of mutual provides an inclusive and collegial community where individuals are valued heard and empowered to contribute to the effectiveness of the institution.

Applicants must be authorized to work for any employer in the U.S. We do not sponsor or take over sponsorship of an employment Visa at this time.

It is the universitys practice to recruit and hire without discrimination because of skin color gender religion LGBTQi2 status disability status agenational origin veteran status or any other status protected by law. University prohibits sex-based discrimination in any education program or activity that it operates. Individuals may report concerns or questions to the Title IX Coordinator. The notice of nondiscrimination is located at Experience:

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