Student Operations Supervisor (SRAC)

• Enforce and interpret the SRAC facility policies and procedures.
• Responsible for knowing the day-to-day operations/event schedules and preparing spaces for programs.
• Assists with patron safety by preventing and responding to emergencies enforcing all facility rules regulations policies and procedures including aquatic emergencies.
• Maintain a clean and organized environment within the facility.
• Conduct Hourly Facility Counts while helping keep areas clean orderly and clear of hazards
• Responsible for Opening and Closing of the facility
• Make frequent rounds of the facility and communicate within the operations staff regarding issues relating to restrooms lockers equipment non-functioning lighting and take appropriate action to address situations needing immediate attention.
• Prepare clear and concise log reports regarding events issues with staff guest or services condition of the facility infrastructure or furnishings. Logs will include actions taken to address issues along with additional information so management can address issue.
• Prepare to lead the emergency action plan of the SRAC in response to any major medical situation or injury.
• Step in and cover for student employees who are unable to make it in for their shifts while continuing to meet the requirements of their current positions.
• Ability to de-escalate confrontations conflict and other issues in the facility and document appropriately including with physically/verbally aggressive individuals.
• Ability to thoroughly document injuries incidents and other issues in the facility for Professional Staff response or campus partner response.
• Provide on-site supervision of building staff and help facilitate shift changes as needed.
• Assist with any injury or incidents while on duty submit injury reports and report them to a full-time staff member.
• Respond to building system failures and report to Assistant Director.
• Communicates non-emergency maintenance and custodial needs to appropriate personnel.
• Properly communicate and document any incidents or accidents.
• Assist with daily credit card transactions and end of day reconciliation in accordance with Student Union policies and procedures.
• Assist with recruiting hiring training supervising and evaluating student staff.
• Assist with loss prevention and equipment inventory.
• Assist with providing tours of the SRAC.
• Assist with promotional events being held at SRAC including but not limited to tabling special events summer orientation and more.
• Attend all regularly scheduled staff meetings training days and workshops.
• Performs other duties assigned

Qualifications

• Current First Aid/CPR/AED certification American Red Cross preferred. Online certifications will not be accepted.
• Must be a current employee with Spartan Recreation or Student Union and have worked for a minimum of one semester or have worked for another Collegiate Recreation Facility for a year
• Must be a matriculated SJSU student and continuously enrolled at least half-time* during the academic term.
  • *Half-time is defined as follows: Enrollment Status Half-time Units Undergraduate and Post baccalaureate Students 6.0-8.0 hours/semester

• Knowledge of general facility operations to include basic maintenance and custodial experience preferred.
• Strong customer service and interpersonal skills ability to manage conflicts.
• Able to lift 45 pounds safely and stand for an extended period of time.
• Maintain a professional appearance and attitude

Work Requirements

Employment Information & Policies

1. CSU Injury and Illness Prevention Program
2. CSU Preventing Discrimination and Harassment for Non-Supervisors
3. CSU Sexual Misconduct Prevention Program (Title IX) required within the first 6 months of hire
4. Data Security and FERPA