Student Liaison, High Tech

Student Liaison High Tech

Department: Early College Opportunities

Location: Metropolitan Campus

Reports To:Executive Director Early College Opportunities

Recruitment Type: External/Internal

Requisition ID:req7106

Employment Type: Full-Time Support Staff

Union Position: Non-Union

Work Schedule: Standard college hours of M-F 8:30-5pm with some evening and weekends that may involve periodical travel

Number of Openings: 1

Job Description:

SUMMARY

Responsible for providing academicand technological support and facilitates academic success and completion forHigh Tech Academy High Scholars. Serves as liaison and connects students topersonal academic and career support services. Conducts individual and groupprogram-engagement sessions. Collaborates with faculty staff and counselors to

ensure optimumstudent support.

ESSENTIALFUNCTIONS

• Serves as liaison and connects students to personal academic and career support services
  
• Provides support to the High Tech Academy Digital Literacy Program
  
• Assists in selecting and identifying new student participants as assigned
  
• Monitors participants academic progress and refers to counseling department as needed
  
• Assists students with completing financial aid and scholarship applications writing essays/papers connecting to academic support and informs students of program offerings
  
• Conducts individual and group program-engagement sessions
  
• May conduct outreach to provide student progress reports
  
• Ensures students develop applicable technological and professional knowledge and skills
  
• Facilitates supplemental skill-building concepts for students enrolled in high-risk courses
  
• Meets regularly with staff for participant and program evaluations
  
• Works collaboratively with the Counseling department to ensure deliberate and attentive student referrals when needed
  
• Meets with faculty regarding student progress and course content/materials as needed
  
• May attend College-wide meetings workshops and conferences as directed
  
• Assists with metric tracking and report preparation
  
• Performs other duties as assigned

REQUIRED QUALIFICATIONS

EDUCATIONAND EXPERIENCE/TRAINING

• Bachelors Degree in a related field
  
• Minimum of two years of demonstrated experience advising counseling and/or teaching at the secondary or post-secondary level
  
• Demonstrated experience making sound decisions that affect a work unit or team
  
• Demonstrated experience in a role requiring diverse problem-solving methods in a variety of situations
  

KNOWLEDGESKILLS and ABILITIES

• Demonstrated knowledge of student support concepts practices and procedures and ability to use in varied situations
  
• Demonstrated knowledge of virtual classroom learning
  
• Possess excellent written verbal and interpersonal communication skills
  
• Possess strong organizational and time-management skills
  
• Ability to work accurately with great attention to detail
  
• Ability to prioritize/handle multiple tasks and work with deadlines in a dynamic environment
  
• Ability to promote collaboration teamwork and involve all stakeholders in decision-making processes
  
• Possess sound understanding of the needs of community college students
  
• Ability to work well with faculty administrators staff students and community agencies
  
• Possess willingness and ability to work evenings and weekends as needed
  
• Ability to enter monitor and interpret student data accurately
  
• Excellent customer service skills and proven ability to develop and sustain productive customer relationships
  
• Ability to effectively complete work assignments independently
  
• Possess working knowledge of student advising concepts practices and procedures with the ability to use in varied situations as it pertains to the departmental focus
  
• Demonstrated basic project management skills
  
• Demonstrated basic Blackboard skills (or equivalent program)
  
• Demonstrated intermediate Banner System skills (or equivalent program)
  
• Demonstrated intermediate proficiency with Microsoft Outlook Word and PowerPoint
  
• Demonstrated basic proficiency with Microsoft Excel and Access
  
• Ability to confidentially and discreetly handle subject matters requiring privacy and sensitivity
  
• Ability to collaborate persuade gain cooperation and acceptance of ideas on significant projects
  
• Ability to develop and maintain relationships with key contacts to enhance work flow and quality
  
• Possess sensitivity to appropriately respond to the needs of students and the community
  

COMPETENCIES

CRITICALCOMPETENCIES

• Service Focus
  
• Collaboration
  
• Quality of Work
  

VERYIMPORTANT COMPETENCIES

• Communication
  
• Time Utilization
  

IMPORTANT COMPETENCIES

• Adaptability
  
• Continuous Improvement
  

PREFERREDQUALIFICATIONS

EDUCATIONAND EXPERIENCE/TRAINING

• Masters Degree in a related field
  
• Demonstrated experience with Banner or other student information systems learning management systems (Blackboard Brightspace etc.) and other College-specific software
  

PHYSICAL DEMANDS/WORKING CONDITIONS

(The demands described here are representative ofthose that must be met by an employee to successfully perform the essentialfunctions of this job. Reasonableaccommodations may be made to enable individuals with disabilities to performthe essential functions.)

• The work is performed in a normal professional office environment;
  
• The work area is adequately lighted heated and ventilated;
  
• Typically the employee may sit comfortably to perform the duties of the job and will perform repetitive motions with hands/fingers using a computer mouse and keyboard to there may be some walking; standing; bending; carrying of light items such as papers files pamphlets books etc.;
  
• Work may also require walking and standing in conjunction with travel to and attendance at meetings and conferences away from the worksite

Target Starting Salary Range: $45000 to $50000

The final offer for the successful candidateis targeted to fall within this range but will be based upon an assessment ofinternal equity the units available budget and the candidatesqualifications in relation to the minimum and/or preferred jobrequirement(s).

Special Note:If hired you must reside in the state of Ohio and be within commuting distance of this work location/campus to respond to onsite work demands upon the employment start date and throughout the duration of your employment with the College as outlined in 3354:1-40-01.1 Recruitment and Selection Procedure.

Special Instructions to Applicants: During the application process you may be required to attach a cover letter and/or resume. It is recommended that you have these documents ready to be attached electronically to the online application. This system accepts only MS Word or PDF attachments. Any employment with the College is contingent upon satisfactory completion of a background check and drug screen.

Equal Opportunity Statement: Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified workforce. Cuyahoga Community College is an equal employment/educational opportunity institution.