Student Events and Audience Services Assistant

30% Event Operations & Venue Management

• Openand securefacility before and after events ensuring compliance with venue operational procedures.
• Coordinateand supervisevolunteer usher teams providing detailed pre-event briefings assignments and performance guidance.
• Managepatron entry operations including ticket scanning will-call distribution crowd flow and door management to ensure efficient audience access.

30% Ticketing & Customer Service

• Processticket sales exchanges refunds and inquiries while delivering exceptional customer service to patrons.
• Resolveticketing issues promptly and professionally contributing to a positive guest experience and customer satisfaction.
• Maintainaccuracy in ticket transactions and cash handling procedures.

10% Event Preparation & Logistics

• Preparevenues for performances and special events by coordinating signage placement room configurations seating arrangements printed programs and technology requirements.
• Ensureall event spaces were properly organized and presentation-ready prior to guest arrival.

10% Client Relations & Event Execution

• Serveas the primary on-site liaison for rental clients overseeing event setup execution and troubleshooting.
• Set up operate and resolveissues related to audiovisual equipment including projectors computers sound systems and basic lighting technology.
• Supportseamless event delivery by proactively addressing operational and technical needs.

10% Cross-Functional Coordination

• Collaboratewith internal departments and external vendors including ticket office personnel technical services security teams parking attendants concession providers and catering staff.
• Facilitateeffective communication among stakeholders to ensure successful event operations.

5% Artist Hospitality & Support

• Assistartists and touring personnel by coordinating hospitality needs and preparing backstage accommodations.
• Managehospitality inventory and ensuresupplies were stocked and organized for event requirements.

5% Merchandise Sales & Financial Reconciliation

• Oversee merchandise sales operations including inventory setup sales transactions cash handling and end-of-event financial settlements.
• Monitorinventory levels and maintainaccurate sales records to support revenue reporting.

Disclaimer
The University of Kansas prohibits discrimination on the basis of race color ethnicity religion sex national origin age ancestry disability status as a veteran sexual orientation marital status parental status gender identity gender expression and genetic information in the universitys programs and activities. Retaliation is also prohibited by university policy. The following person has been designated to handle inquiries regarding the nondiscrimination policies and is the Title IX coordinator for all KU and KUMC campuses: Associate Vice Chancellor for Civil Rights and Title IX Room 1082 Dole Human Development Center 1000 Sunnyside Avenue Lawrence KSTTY.

Work Schedule
Approximately 20 hours per week.

Contact Information to Applicants
Kate Lorenz
Events & Audience Services Director

1. One year of experience in events management ticketing or customer service or equivalent experience as evidenced by application materials.
2. Experience using Microsoft Office products (Word Excel Outlook PowerPoint) as evidenced by application materials.
3. Experience requiring clear and concisecommunication skills as evidenced by application materials
4. Must be available to work an irregular schedule including nights and weekends.

1. Experience working inperforming arts centers or theater environment asindicated in application materials.
2. Experience and/or training in ADA regulations for public assembly.
3. Experience setting up and operating basic audio/visual equipment.
4. Excellent organizational and problem solving skills asevidenced in application materials.

Position Overview
The Lied Center presents and hosts well over 300 events per year ranging from performances by professional visiting artists toreceptions dinners meetings lectures conferences festivals and other programs. Events take place in the Lied Centers 2000 seat main auditorium as well as the multi-purpose pavilion and other event spaces.

The Student Events & Audience Services Assistant has a broad range of responsibilities in event management client patron and artist manager is the main point of contact for patrons and clients using the Lied Center during events. They are also responsible for executing detailed event plans working with rental clients assisting the Events & Audience Services Managers and Director in training and supervising volunteers in the Lied Center Usher Corps and ensuring the safety and comfort of all patrons. The ideal candidate will possess an ability to work with a wide variety of people and project a positive customer-friendly demeanor.



Additional Candidate Instruction
In addition to the online application the following documents are required to be considered for this position:

• Cover letter describing how you meet the required and preferred qualifications.
• Resume
• List of three (3) professional references

To ensure full consideration please apply before the application deadline of Sunday August 30 2026. A review of applications will continue until a pool of applicants has been identified. Incomplete applications will not be considered.


Position Requirements
During the semester term of the appointment the student hourly must be enrolled in no fewer than 6 credit hours. For summer periods the student hourly must: (1) have been enrolled in no less than 6 hours in the past spring semester or (2) be pre-enrolled in the upcoming fall semester in no less than 6 hours or (3) be enrolled in summer session or (4) be admitted to study in the upcoming fall semester. Student Hourlies may be undergraduate or graduate students. (Exceptions granted for GRA/GTA/GA appointments DO NOT apply to Student Hourly appointments).

Employment Conditions
(1) Student employees are not eligible for remote work arrangements unless an exception is approved by the unit leadership and HR.

(2) This is an hourly/non-exempt position. A student employee cannot hold an hourly/non-exempt position and a salaried/exempt graduate or undergraduate position (GRA/GTA/GA/RUA/RGA) concurrently.