Student Clinic Manager

Position Summary
The Student Clinic Manager is responsible for independently directing and managing the operational functions of the Dental and Dental Hygiene Student Clinics Patient Admissions Clinic and Urgent Care Clinic within the Adams School of Dentistry. These clinical operations span two floors and encompass 140 clinical operatories including 128 operatories within the Dental and Dental Hygiene Student Clinics and 12 operatories within the Admissions and Urgent Care Clinics. The position supports the clinical education and patient care needs of more than 400 dental and dental hygiene students and coordinates operational activities involving approximately 85 full-time faculty adjunct faculty and residents. The Student Clinics provide approximately 27000 patient appointments annually generate nearly 36000 billable procedures and serve a patient population of approximately 8000 active patients. Additionally the Admissions and Urgent Care Clinics support approximately 3000 patient encounters annually. The Student Clinic Manager provides operational leadership for student clinical scheduling patient flow management clinic efficiency initiatives operational reporting and continuous process improvement activities supporting the Schools clinical education mission. This position develops implements and manages operational workflows clinic scheduling systems and process improvement initiatives designed to optimize chair utilization patient access student clinical experiences financial collections and overall clinic efficiency. The position exercises independent judgment and delegated authority in operational decision-making impacting daily clinic operations scheduling infrastructure resource utilization and patient-centered care delivery. The Student Clinic Manager is responsible for administration and oversight of student clinical scheduling systems within Epic including development and maintenance of templates rotations chair assignments and operational scheduling workflows across multiple clinical programs and external rotation sites. Due to the complexity of the DDS curriculum and clinical rotation structure the position annually coordinates and develops scheduling assignments and Epic templates across Fall Spring and Summer semesters for students ranging from the spring semester of the first year through graduation. This process includes the creation and maintenance of approximately 13500 daily Epic templates each year incorporating multiple clinical sessions rotations faculty assignments and patient care schedules. The position collaborates extensively with Academic Affairs Clinical Education Clinical Operations leadership ASOD IT Patient Business Services UNC Health Epic teams Finance departmental leadership and external partners to support operational alignment regulatory compliance and continuous operational improvement. This position also provides direct supervision and operational leadership for assigned personnel supporting clinic scheduling patient access admissions and student clinic operations. Responsibilities include workflow oversight training performance management operational accountability and implementation of process improvements supporting efficient and effective clinic operations.

Required Qualifications Competencies And Experience
Demonstrated experience managing clinical operations healthcare scheduling systems patient access workflows operational reporting process improvement initiatives and/or program administration within a healthcare dental or academic clinical environment. Experience independently analyzing operational needs implementing workflow improvements and coordinating complex operational activities across multiple functional units. Strong organizational communication problem-solving and project management skills required.

Preferred Qualifications Competencies And Experience
Experience overseeing operational workflows within a healthcare or dental clinical environment. Experience utilizing Epic or comparable electronic health record/scheduling systems to manage patient scheduling templates clinical operations and workflow optimization. Demonstrated experience using operational data analytics and reporting to evaluate clinic performance identify operational trends and implement process improvements. Supervisory or team leadership experience preferred.