Student Accounts Specialist

Reporting directly to the Director of the Bursar Office the Student Accounts Specialist is responsible for providing comprehensive support for student account operations including account analysis billing cashiering and customer service. This position serves as a primary point of contact for students faculty staff and external partners regarding student account inquiries payment processing and workforce or third-party billing. The role ensures accuracy compliance and timely resolution of account-related matters across assigned campuses.

Hourly Rate: $19.00
Location: Valparaiso

Major Responsibilities

Student Account Management & Customer Service

• Serve as a primary contact for student account inquiries providing detailed guidance to students faculty staff and external partners via phone email and in-person communication.
• Research analyze and resolve complex student account issues including tuition financial aid and billing discrepancies.
• Explain billing statements account activity and financial aid impacts to students and families.
• Assist students with completing online processes related to payments refunds and account management.

Account Maintenance & Transactions

• Review and manage student account holds including placing or releasing holds as appropriate.
• Create monitor and follow up on payment plans to ensure timely payments.
• Research and resolve returned refunds stale-dated checks and missing payments.
• Process account adjustments refunds and ensure proper reconciliation of accounts.
• Maintain accurate records and ensure compliance with institutional policies and procedures.

Cashiering & Reconciliation

• Perform daily cashiering functions including payment processing and transcript payments.
• Reconcile daily cash drawers and prepare deposits with required documentation.
• Ensure all transactions are balanced and discrepancies are resolved promptly.

Billing Invoicing & Third-Party Accounts

• Manage third-party and workforce billing including contract setup invoicing and payment tracking.
• Review sponsor accounts for accuracy and follow up on outstanding balances.
• Process non-credit and workforce-related billing vouchers and claims.
• Ensure proper coding of revenue and cost centers within financial systems.

Account Analysis & Reporting

• Review credit balance reports and initiate refunds where appropriate.
• Reconcile student agency and program accounts to ensure accuracy and completeness.
• Monitor outstanding balances and communicate with students regarding payment obligations.

Compliance & Administrative Support

• Assist with audit preparation and ensure compliance with federal state and institutional regulations.
• Maintain organized and accurate electronic and physical filing systems.
• Support operational needs of the Bursar Office including special programs and initiatives.

Perform other duties as assigned consistent with commonly accepted practices.

Minimum Requirements:

• Associates degree in business accounting finance or related field; or equivalent work experience.
• Experience with cash handling account reconciliation or financial transactions.
• Strong customer service communication and interpersonal skills.
• High level of accuracy attention to detail and organizational ability.
• Ability to maintain confidentiality and handle sensitive information.
• Proficiency in Microsoft Office (Word Excel Outlook) and general computer systems.

Preferred Qualifications

• Experience with student information or financial systems (e.g. Banner Workday Touchnet).
• Experience with third-party billing workforce programs or higher education finance operations.

Ivy Tech is committed to supporting the well-being growth and financial security of our full-time faculty and staff. Our comprehensive benefits package includes:

Health & Wellness

• Multiple medical plan options paired with a Health Savings Account with a generous employer contribution

• Dental plan with no-cost preventive services and coverage for orthodontia

• Vision plan with low-cost exams and allowances for glasses or contact lenses

• Employee Assistance Program offering no-cost confidential counseling sessions legal consultations financial planning consultations and other resources

• Wellness program with opportunities to earn $250 in Wellness Rewards

• Flexible Spending Accounts for healthcare (limited purpose) and dependent care

Retirement & Financial Security

• 10% employer retirement contribution fully vested after two years

• Basic life insurance equal to annual salary paid by the College with optional supplemental coverage

• Short-term and long-term disability benefits

Educational Benefits

• Fee remission for employees spouses and dependent children

• Tuition assistance for undergraduate graduate and doctoral programs

• Paid professional development opportunities

WorkLife Balance

• Generous paid time off including vacation sick leave holidays and winter recess

• Flexible work arrangements where available

• Paid childbirth recovery leave (8 weeks)

• Paid parental leave (4 weeks)

Additional Perks

• Eligibility for Public Service Loan Forgiveness

• Additional discounts on gym memberships transportation and various retail services

Ivy Tech is proud to offer benefits that support your health your family and your futurebecause when our employees thrive our students and communities thrive too. For more information on Ivy Tech Benefits visit Employees who re-hire with the College within 180 days of leaving a full-time position with the College may be eligible for additional benefits depending on their bridged seniority date.

Ivy Tech Community College is an accredited equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race color ethnicity national origin marital status religion sex gender sexual orientation gender identity disability age or veteran status. As required by Title IX of the Education Amendments of 1972 Ivy Tech Community College does not discriminate on the basis of sex including sexual harassment in its educational programs and activities including employment and admissions. Questions specific to Title IX may be referred to the Colleges Title IX Coordinator or to the US Department of Education Office of Civil Rights.