Streaming Video Cloud Engineer

Job Description:-

Synamedia is seeking an On-Site Support Engineer to be embedded within a major MVPDs operations facility. The role supports daily operation and maintenance of Synamedias AWS-based Linear Video Distribution Platform ensuring reliable content delivery and smooth integration with the customers back-office systems.

The platform handles SRT ingest transcoding packaging (DASH/HLS) DRM Origin delivery via CloudFront CDN Session Management Manifest Manipulation and Dynamic Ad Insertion (DAI).

This is a customer-facing position requiring strong communication troubleshooting and operational skills across cloud video workflows. The ideal candidate combines the hands-on practicality of a Support Engineer with the architectural understanding of a Solution Architect.

Key Responsibilities

• Serve as the primary on-site technical contact supporting Synamedias AWS-based linear video distribution platform.
• Collaborate daily with the customers operations and engineering teams to maintain platform availability and resolve operational issues.
• Validate incoming SRT content feeds and ensure source quality correct service configurations and alignment with channel lineups.
• Support the customer with verifying service additions changes and removals in collaboration with customer back-office systems and endpoint configurations.
• Support configuration updates and platform component integrations following approved change management procedures.
• Assist the customer with understanding alarms and monitoring service KPIs;
• Troubleshoot issues across ingest transcode packaging DRM and CDN delivery workflows and perform root-cause analysis and escalation when required.
• Document runbooks operational procedures and lessons learned for repeatable execution and knowledge transfer.
• Act as an escalation point to liaise with remote Synamedia engineering cloud operations and product teams to resolve complex issues.
• Provide on-site technical insight to support platform upgrades feature rollout or architecture optimization.
• Participate in incident review and service improvement initiatives.
• Support API questions relating to monitoring and dashboard improvements and integration with customers NMS

Required Skills and Experience

• 5 years of hands-on experience supporting or operating video delivery systems in broadcast or OTT environments.
• Strong working experience in Cloud Infrastructure engineering or Site Reliability Engineering.
• Solid experience with containerization and orchestration (Docker Kubernetes).
• Strong understanding of video workflows - ingest encoding/transcoding packaging (DASH/HLS) DRM CDN delivery and DAI.
• Familiarity with Synamedia Video Network products and architectures preferred.
• Experience with AWS Cloud Services (EC2 S3 CloudFront CloudWatch IAM Lambda etc.) and understanding of cloud networking fundamentals.
• Proficiency with Linux system administration basic shell scripting and system log analysis.
• Working knowledge of IP networking and protocols (TCP/IP multicast/unicast DNS load balancing routing).
• Understanding of monitoring and alerting systems and interpreting telemetry to diagnose performance or workflow issues.
• Strong documentation skills with the ability to produce clear technical runbooks and operational guides.
• Excellent communication and interpersonal skills with experience engaging directly with customers and engineering teams.

Desirable Skills

• Knowledge of containerized or serverless environments (Docker Kubernetes Lambda).
• Familiarity with CI/CD pipelines automation observability tools (Grafana Prometheus ELK).
• Experience working with DRM technologies (Widevine PlayReady FairPlay).
• Understanding of Dynamic Ad Insertion workflows.
• AWS or other cloud certification (e.g. AWS Solutions Architect Associate) is an advantage.

Education

• Bachelors degree in Computer Science Electrical/Computer Engineering or related field (or equivalent professional experience).

Soft Skills

• Analytical and systematic problem-solving ability.
• Strong customer engagement and collaboration mindset.
• Flexible adaptable and comfortable in fast-changing environments.
• Capable of working independently while coordinating with distributed teams.
• Passionate about video technology and continuous learning.

Travel / Shift

• Based at the customer site; occasional travel for training or support may be required.
• Occasional weekend or after-hours support may be needed during major events or maintenance windows.