Strategy & Transformation (OCM) Consultant- Hospitality Industry
Job Location:
Atlanta, GA - USA
Yearly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way youd like where youll be supported and inspired bya collaborative community of colleagues around the world and where youll be able to reimagine whats possible. Join us and help the worlds leading organizationsunlock the value of technology and build a more sustainable more inclusive world.
We are looking for a hands-on OCM - Strategy & Transformation Consultant with a strong Business Analyst skill set to join our transformation consulting team. This is a blended role: roughly half your time is organizational change management (stakeholder engagement communications training adoption) and half is business analysis (requirements process mapping documentation and turning workshop output into clear client-ready artifacts).
A highly organized and proactive OCM Analyst who excels at stakeholder engagement change communications training coordination readiness tracking and adoption management with the ability to bridge business users and project teams to ensure successful organizational change and process adoption.
You will be staffed across a range of client engagements over time - spanning industries and program types such as IT transformation strategic IT planning and portfolio management operating-model design process improvement and enterprise change initiatives. You will work alongside senior consultants and client leadership to help design and roll out new ways of working. The right person is early-to-mid career but already confident running their own workstreams - able to take an ambiguous ask structure it and produce polished work with light direction.
The Strategy and Transformation consultant supports Capgemini clients to innovate and develop new strategies services and products. He/she designs and implements new business and operating models and brings to life the organizations of the future. He/she develops customer insights organizational knowledge and market perspectives.
- Support business transformation initiatives through organizational change management business analysis process improvement and operational excellence.
- Partner with business technology and project stakeholders to drive adoption of new processes tools operating models and ways of working.
- Conduct stakeholder assessments change impact analyses readiness evaluations and adoption tracking to ensure successful change outcomes.
- Facilitate workshops and stakeholder sessions to gather requirements drive alignment and support organizational readiness.
- Develop change management deliverables including communications training materials job aids process documentation governance materials and executive presentations.
- Assess and document current-state and future-state business processes roles responsibilities and operating models.
- Support training knowledge transfer go-live readiness and post-implementation adoption activities.
- Identify and mitigate adoption risks resistance themes dependencies and organizational impacts throughout the project lifecycle.
- Create client-ready deliverables including process maps RACI matrices status reports dashboards and executive reporting materials.
- Collaborate effectively with executive business and technical stakeholders while supporting program governance and project delivery.
- Leverage AI-powered tools to enhance research content development business analysis process design and productivity while ensuring quality accuracy and responsible use of data.
AdditionalKey Deliverables
- Stakeholder Impact Assessments
- Current-State & Future-State Process Documentation
- Readiness & Adoption Dashboards/Trackers
- Communication Plans Messaging & Leadership Updates
- Training Materials Job Aids & Knowledge Transfer Documentation
- Change Champion & Stakeholder Engagement Materials
- Executive Presentations Governance Reports & Project Status Reporting
- Bachelors degree or equivalent practical experience.
- 2-5 years of experience in Organizational Change Management (OCM) Business Readiness Business Analysis Training & Communications HR Transformation Project Coordination or related transformation-focused roles.
- Industry experience in Hospitality Travel Cruise Reservation Systems Revenue Management Customer Operations or other service-focused industries is a plus.
- Experience supporting organizational process technology or operating model change initiatives within consulting PMO transformation or business programs.
- Demonstrated experience conducting stakeholder analysis change impact assessments readiness assessments communications training and adoption activities.
- Strong stakeholder management facilitation communication and documentation skills with the ability to influence and engage diverse audiences.
- Experience gathering business requirements documenting current-state and future-state processes and creating clear client-ready deliverables.
- Proven ability to manage multiple priorities work independently and thrive in a fast-paced client environment.
- Advanced Microsoft Office skills including PowerPoint Excel Word Teams and SharePoint; experience with Visio Lucidchart Miro or similar collaboration tools preferred.
- Hands-on experience leveraging AI-powered tools (e.g. Copilot ChatGPT Claude) to support research content creation documentation and business analysis activities.
- Understanding of Agile Waterfall and hybrid delivery methodologies.
- Familiarity with change management frameworks such as Prosci/ADKAR Kotter or similar methodologies; certification preferred.
- Prior consulting experience and experience supporting technology-enabled transformation programs preferred.
The base compensation range for this role in the posted location is: $68911 - $195199
Capgemini provides compensation range information in accordance with applicable national state provincial and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini in good faith believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.
The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.
These may include but are not limited to: Geographic location Education and qualifications Certifications and licenses Relevant experience and skills Seniority and performance Market and business consideration Internal pay equity.
It is not typical for candidates to be hired at or near the top of the posted compensation range.
In addition to base salary this role may be eligible for additional compensation such as variable incentives bonuses or commissions depending on the position and applicable laws.
Capgemini offers a comprehensive non-negotiable benefits package to all regular full-time employees. In the U.S. and Canada available benefits are determined by local policy and eligibility and may include:
- Paid time off based on employee grade (A-F) defined by policy: Vacation: 12-25 days depending on grade Company paid holidays Personal Days Sick Leave
- Medical dental and vision coverage (or provincial healthcare coordination in Canada)
- Retirement savings plans (e.g. 401(k) in the U.S. RRSP in Canada)
- Life and disability insurance
- Employee assistance programs
- Other benefits as provided by local policy and eligibility
Important Notice: Compensation (including bonuses commissions or other forms of incentive pay) is not considered earned vested or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgeminis discretion consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time within the limits of applicable legislation.
Disclaimers
Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness accessibility inclusion and respect. We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment. All qualified applicants will receive consideration for employment without regard to race national origin gender identity/expression age religion disability sexual orientation genetics veteran status marital status or any other characteristic protected by law.
This is a general description of the Duties Responsibilities and Qualifications required for this position. Physical mental sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed provided that such accommodation does not pose an undue hardship. Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation please reach out to your recruiting contact.
Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification including during the hiring and onboarding process.
Click the following link for more information on your rights as an Applicant in the United States. is a global business and technology transformation partner helping organizations to accelerate their dual transition to a digital and sustainable world while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340000 team members in more than 50 countries. With its strong over 55-year heritage Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering all fueled by its market leading capabilities in AI generative AI cloud and data combined with its deep industry expertise and partner ecosystem.
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About Company
A global leader in consulting, technology services and digital transformation, we offer an array of integrated services combining technology with deep sector expertise.
