Client Technology Strategist

Company Overview:
Arctiq is a global intelligence-driven technology services company delivering professional and managed services across Hybrid Cloud Infrastructure Networking & Connected Experiences Cybersecurity Data & AI Autonomous Operations & Intelligence and Enterprise Service Management. We help organizations operate secure and modernize complex environments by unifying infrastructure networking data security automation and observability under a single integrated operating model. Our work focuses on helping customers reduce operational friction improve resilience and make better faster decisions as their environments evolve. Arctiq builds on decades of industry expertise and a customer-centric ethos to deliver exceptional value to clients across diverse industries.

This is an on-site full-time opportunity for one of Arctiqs clients in Knoxville TN.

Position Overview:

Client Technology Strategists are responsible for building long-term trusted relationships with our clients understanding their business needs and providing a strategic technical vision through regular technology business reviews. Focusing on both the clients business and technology infrastructure Client Technology Strategists provide digital transformation and technology guidance in alignment with platform of services ensuring operational health security efficiency and competitive advantage while helping clients to mitigate risk and increase productivity.

Responsibilities:

• Maintain strong client relationship serve as trusted strategic advisor leveraging scheduled ad-hoc and C-Level meetings.
• Develop and maintain a deep functional knowledge of customers goals technical challenges business objectives critical infrastructure and proactively mitigate risk within the environment.
• Perform Technical Business Review (TBRs) meetings based on clients short- and long-term business needs technology trends and present solutions in alignment with companys services and methodologies.
• Perform trend analysis and leverage reports to drive data driven decisions recommendations operational improvements for both the client and company.
• Maintain technical competence by attending and participating in trainings webinars and certification courses.
• Collaborate with internal technical teams regarding execution of advisory driven project planning.
• Provide client-based feedback to company management on new needs not currently addressed within companys service catalog with a focus on continuous improvements and enhancements.
• Forecasting opportunity (risk profitability prediction etc.) on assigned accounts
• Assist with client facing budget forecasting financial cost analysis reports and documentation.
• Maintain a high customer satisfaction and renewal rate for assigned customers.
• Other duties as assigned.

Requirements:

• At least five years of experience in a similar customer service technical advisory or IT Director/Manager oriented role.
• Technically literate in cloud and on-premises enterprise network infrastructure including end-user devices virtualization networking wireless backup & disaster recovery and cybersecurity.
• Business literate with basic to intermediate skills in strategy budgeting forecasting and risk management problem solving.
• Proven ability to adapt to new technologies situations and environments and learn quickly.
• Demonstrated presentation skills including confidence and comfort over the phone and in front of audiences both small and large.
• Exceptional interpersonal skills and ability to build relationships with senior-level executives as well as negotiate with and influence both internal and external decision makers.
• Professional experience in relationship management conflict resolution and negotiation skills.
• Strong leadership skills acting as our clients trusted advisor.
• Excellent written and oral communication skills including client-facing presentation skills.

Arctiq is an equal opportunity employer. If you need any accommodations or adjustments throughout the interview process and beyond please let us know. We celebrate our inclusive work environment and welcome members of all backgrounds and perspectives to apply.

We thank you foryour interest in joining the Arctiq team! While we welcome all applicants only those who are selected for an interview will be contacted.