Strategic Capacity Coordinator

As a Strategic Capacity Coordinator you will be responsible for building and maintaining strong relationships with carrier partners to ensure reliable cost-effective transportation solutions for our customers. The goal will be to match capacity with our high volume committed capacity lanes. This role is vital where success depends on developing a trusted carrier network negotiating competitive rates and ensuring service excellence.

Key Responsibilities

• Carrier Sourcing & Relationship Management
• Identify qualify and onboard new carriers to expand the companys transportation network.
• Develop long-term relationships with carriers to improve capacity reliability and service.
• Maintain daily communication with carriers regarding availability load opportunities and market trends.
• Negotiation & Pricing
• Negotiate rates with carriers to secure cost-effective transportation while ensuring service quality.
• Monitor market conditions to provide competitive pricing and maintain margins.
• Work closely with the brokerage team to balance customer expectations with carrier capabilities.
• Load Coverage & Execution
• Match available carrier capacity with high volume customer freight requirements.
• Ensure all loads are properly assigned tracked and delivered on time.
• Resolve service failures delays or disputes in a timely and professional manner.
• Operations Support
• Collaborate with customer sales and operations teams to ensure seamless load execution.
• Manage carrier compliance including insurance safety ratings and onboarding requirements.
• Use TMS (Transportation Management Systems) and other digital tools to manage load activity and documentation.
• Supervisor

• Lead and mentor a team of carrier sales representatives to achieve individual and team performance goals.
• Provide training coaching and ongoing development to improve negotiation carrier management and operational efficiency.
• Monitor team activity load coverage and margin performance to ensure adherence to company objectives.
• Conduct regular performance reviews and provide constructive feedback to support career growth.
• Assist in developing team strategies for carrier procurement market expansion and customer satisfaction.
• Serve as the point of escalation for complex service issues or carrier disputes.
• Collaborate with leadership to recruit onboard and retain high-performing sales talent

Qualifications

• Bachelors degree in Business Supply Chain or related field preferred (or equivalent work experience).
• Prior experience in freight brokerage carrier sales or logistics for at least 4 years.
• Strong negotiation communication and relationship-building skills.
• Ability to thrive in a fast-paced competitive sales environment.
• Proficiency in Microsoft Office Suite and familiarity with TMS platforms.
• Strong problem-solving skills with a customer-first mindset.

Success Traits

• Results-driven and motivated by achieving sales goals.
• Ability to quickly adapt to changing market conditions.
• Persistent proactive and resilient under pressure.
• Team player with the ability to work independently.