Strategic Account Specialist

Principal Responsibilities

1. Manage customer portals to ensure alignment with contracts and quotes.
2. Act as liaison between customers and field sales with various departments.
3. Build and maintain positive relationships with key strategic customers.
4. Oversee the order entry process from beginning to end for key customers.
5. Prepare quotes status updates and responses in support of key customers.
6. Manage weekly orderbook calls with key customers to ensure alignment on orders forecasts and delivery commitments.
7. Lead weekly cross departmental meetings to ensure orders ship efficiently in support of critical customer demand.
8. Travel with sales team and Product Managers on customer visits and supplier forms in key territories.

Qualifications

1. BS degree in Business Supply Chain or Engineering-related field.
2. 5 years relevant portal account management experience in manufacturing.
3. Experience in the aerospace industry strongly preferred.

Knowledge Skills and Abilities

1. Ability to maintain alignment between customer portals and internal ERP systems.
2. Strong written and verbal skills for communicating technical and commercial information.
3. Ability to work under pressure and meet tight deadlines.
4. Proficient in MS Office and extensive experience in Microsoft Excel.
5. Strong organizational skills.
6. Ability to keep customers satisfied while maintaining company guidelines.
7. Must be detail oriented and follow issues through to completion.

Required Experience:

IC