Strategic Account Manager, Client Success Eastern

Labcorpis seeking aStrategic Account Manager Client Successto join our team.

The territory that this role will support covers the New England Region of the United States.

Job Responsibilities:

• Support a diverse portfolio of key accounts account portfolio of clients which means nurturing and managing the growth profitability retention and satisfaction
• Build and maintain lasting professional relationships with Labcorp Invitaes clients
• Partner with Sales in proactive key account management
• Support the account renewal process test utilization by driving performance growth expanding the use of Labcorp Invitaes products and services and maximizing retention
• Support onboarding key accounts and lead generation
• Lead clients through the implementation process managing timelines and the delivery of key milestones; coordinating internally to ensure successful launches of new/updated products services and policies
• Drive the account strategy planning and execution by developing strategic account plans that lay out metrics client goals and the client journey ensuring success in collaboration with the Team Lead and cross functional teams as needed
• Create and present quarterly business reviews to deliver to client executives that identify key trends and tell a compelling data-driven story
• Maximize member enrollment utilization and engagement by developing and overseeing client marketing campaigns and new product launches
• Support Labcorp Invitaes revenue generation through timely implementations and tracking account health of KPIs SLAs & PGs projections upsells and meeting renewals/revenue targets
• Work collaboratively with cross functional teams including Product Medical Affairs CS Sales Marketing Legal Finance and Engineering
• Develop planning and solutions based on specific challenges involved. May work with employers brokers channel partners and health plans in partnership to create strategies and plans

Minimum Qualifications:

• High school or equivalent
• 2 or more years of experience in account management or client services role with healthcare providers (i.e. physicians genetic counselors NPs etc.

Preferred Qualifications:

• Bachelors degree or comparable higher education

• Experience working in healthcare handling PHI understanding of HIPAA guidelines life sciences or biotech
• A minimum of 10-20% travel to conferences client meetings benefit fairs trainings etc.
• Ability to work EST hours
• Prior experience in client implementation
• Understanding of how to upsell and identify expansion opportunities for all assigned clients to drive revenue
• Ability to prioritize and manage multiple tasks with ability to escalate and share learnings with leadership and team members
• Experience running reports and analyzing data to support customer needs
• Analytical and problem-solving skills to influence and obtain buy-in on recommendations

Additional Job Standards:

• Proficiency using Salesforce Power Point Microsoft
• Excellent written and verbal presentation skills
• Presentation skills and business acumen with the ability to lead discussions
• Engaging interpersonal skills with ability to develop relationships with a broad range of stakeholders

Application window open through:7/18/26

Pay Range:$75000 - $90000

All job offers will be based on a candidates skills and prior experience applicable degree/certifications as well as internal equity and market data.

Benefits:Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical Dental Vision Life STD/LTD 401(k) Paid Time Off (PTO) or Flexible Time Off (FTO) Tuition Reimbursement andEmployeeStock PurchasePlan. Employeesregularlyscheduledto work less than 20hoursCasual Intern andTemporaryemployees are only eligible toparticipatein the 401(k)Plan. Employees who are regularly scheduled toworka 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO. For more detailedinformation pleaseclick here.