Store PRO

Summary

The Store Pro serves as the primary point of contact for customers in the retail store representing the NAPA brand and delivering a high-quality customer experience. This role is responsible for providing automotive parts solutions supporting both retail and wholesale customers and contributing to store performance through product knowledge responsiveness and customer engagement. It offers a strong entry point or growth path within the organization

Position Performance Measures:

• Customer satisfaction and service quality (CSAT repeat business)

• Accuracy and efficiency in parts identification and order fulfillment

• Sales performance (retail and wholesale transactions)

• Responsiveness to customer inquiries (in-store and phone)

• Team collaboration and support to peers

• Adherence to store processes systems and operational standards

Responsibilities

The following primary responsibilities are not all inclusive:

• Provide accurate automotive parts solutions to retail and wholesale customers

• Deliver a consistently positive and engaging customer experience

• Utilize product knowledge to assist customers and support team members

• Operate systems including POS inventory/catalog tools and communication devices

• Maintain high energy and customer focus in a fast-paced retail environment

• Support store operations including transactions inquiries and general workflow

• Build relationships with customers to drive loyalty and repeat business

• Utilize delivery management systems to coordinate and dispatch deliveries pull and prepare orders for customers and drivers and support efficient logistics and fulfillment operations.

• Perform general housekeeping cleaning and organizational tasks to maintain a safe professional and welcoming store environment.

• Assist with inventory control activities including receiving merchandise stocking shelves conducting cycle counts and helping maintain accurate inventory records.

• Contribute to various store operations and team support tasks as needed to optimize store performance merchandising and overall efficiency.

• Support continuous improvement initiatives related to store processes and operational standards.

Qualifications

Required:

• High School Diploma or GED

• Valid Drivers License

• Strong communication (verbal and written) and interpersonal skills

• Customer-focused mindset with strong listening and problem-solving abilities

• Willingness to learn automotive parts and technology systems

Preferred:

• Experience in automotive retail or parts environment

• Hands-on experience with vehicle repair or maintenance

• Knowledge of inventory or cataloging systems

• Background in automotive diesel heavy equipment farm marine or dealership environments

• ASE Certification (not required)

Leadership

• Demonstrates personal accountability and ownership of customer outcomes

• Leads by example in delivering exceptional customer service

• Supports team members by sharing knowledge and assisting with problem-solving

• Contributes to a positive collaborative and high-performance team environment

• Shows initiative in learning and career development

Organizational Structure

• Reports to: Store Manager / Assistant Store Manager

• Works closely with: Counter Sales team Inventory/Operations staff and Wholesale customers

• Part of: Retail Store Operations within NAPA

Physical Demands / Working Environment

• Retail store environment with frequent customer interaction

• Standing for extended periods and frequent movement within the store

• Ability to lift and move automotive parts and materials (moderate weight)

• Use of computers phones and POS systems regularly

• Fast-paced environment requiring multitasking and responsiveness

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