Store Ops Solutions Manager Technical Content Development

Work Location:

Hours:

Pay Details:

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidates skills and experience job-related knowledge geographic location and other specific business and organizational needs.

As a candidate you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Job Description:

Department Overview:

Retail Operations Programs turns policy and operational requirements into practical actionable ways of working across the US Retail branch network. Partnering closely with first- and second-line teams including Operational Risk Management the organization develops and evolves procedures standards and work instructions that support consistent and effective execution in the field. Our Store Ops Solutions Manager will lead technical writing and policy governance.

The Store Operations Solutions Manager acts as the primary/key operational process procedural and risk contact for Retail Store/Operations maintaining operational integrity of procedures identified in the WOW! Answer Guide in accordance with compliance risk assessments and operational processes.

Depth & Scope

• Identifies operational risk trends and creates and delivers strategic solutions that support Retail Stores and other TD Bank business partners including Money In Money Out Product teams Deposit Operations Audit Compliance and Regulatory requirements
• Contributes to the strategic direction of the Retail Store Network Risk & Compliance function by having industry external and internal business awareness; recognizing and anticipating trends and; identifying issues and opportunities and recommending action to senior management
• Manages a project specialist responsible for operational risk reporting and assigns duties as necessary
• Ensure operational controls are implemented to detect and mitigate regulatory violations breakdowns of internal controls policies and procedures throughout the Store network
• Communicates with senior management of Retail Programs Regional Operations Directors and ROOs to provide guidance expertise counsel and education on operational processes and procedures
• Provides guidance counsel and education on operational risk and regulatory compliance requirements as identified via audit findings internal assessments and self- assessments for retail operations and Store operations
• Maintains ongoing operations process review designed to identify emerging trends detect and mitigate breaks in internal controls including Process RCSA self- assessments
• Represents the Stores and Store Operations on new and emerging projects to ensure operational integrity legendary Customer and Employee experiences while mitigating risk
• Executes the design of process and procedures for new projects and ensures training and communication is effective and timely
• Ensures alignment with corporate philosophy and strategic direction in all operations processes including control reviews access controls and audit findings for Store Network
• Strategizes and develops solutions for key control functions as identified by the Quality Assurance Testing Team for Retail Store Network
  

Preferred Qualifications:

• Experience developing clear concise procedural content that translates complex requirements into actionable step-by-step guidance.
• Experience drafting and maintaining policy standards or other controlled content within a regulated or complex operating environment.
• Ability to translate regulatory risk control and business requirements into clear precise plain-language content.
• Knowledge of policy and procedure governance including document ownership approvals version control maintenance and review cycles.
• Experience ensuring alignment across policies procedures standards job aids and related operational content.
• Demonstrated ability to partner with Risk Compliance Legal Operations and subject-matter experts to develop and validate content.
• Experience applying documentation standards templates and quality controls to promote consistency accuracy and audit readiness.
• Experience developing technical or controlled content within financial services or another highly regulated industry preferred.

Education & Experience:

• 4 Year Degree or equivalent experience
• 5-7 Years of related experience
• Strong leadership skills
• Effective understanding of compliance and regulatory requirements
• Operations management or project management experience
• Excellent Customer service skills
• Goal oriented
• Strong written and verbal communication skills
• Strong team and relationship building skills
• Must have the ability to work flexible hours travel as needed and remain accessible 24/7 during project delivery phases

Physical Requirements:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

• Domestic Travel Occasional
• International Travel Never
• Performing sedentary work Continuous
• Performing multiple tasks Continuous
• Operating standard office equipment - Continuous
• Responding quickly to sounds Occasional
• Sitting Continuous
• Standing Occasional
• Walking Occasional
• Moving safely in confined spaces Occasional
• Lifting/Carrying (under 25 lbs.) Occasional
• Lifting/Carrying (over 25 lbs.) Never
• Squatting Occasional
• Bending Occasional
• Kneeling Never
• Crawling Never
• Climbing Never
• Reaching overhead Never
• Reaching forward Occasional
• Pushing Never
• Pulling Never
• Twisting Never
• Concentrating for long periods of time Continuous
• Applying common sense to deal with problems involving standardized situations Continuous
• Reading writing and comprehending instructions Continuous
• Adding subtracting multiplying and dividing Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

Who We Are:

TD is one of the worlds leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day we strive to make every interaction product and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada the United States and around the world. More than 95000 TD colleagues bring their skills talent and creativity to foster deeper relationships ensure disciplined execution and build a simpler faster banking experience. TD is deeply committed to being a leader in client experience that is why we believe that all colleagues no matter where they work are client facing. Together we are reimagining what banking can be for our clients colleagues and communities.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g. eligibility for cash and/or equity incentive awards generally through participation in an incentive plan) and several other key plans such as health and well-being benefits savings and retirement programs paid time off (including Vacation PTO Flex PTO and Holiday PTO) banking benefits and discounts career development and reward and recognition. Learn more

Additional Information:
Were delighted that youre considering building a career with TD. Through regular development conversations training programs and a competitive benefits plan were committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development

If youre interested in a specific career path or are looking to build certain skills we want to help you succeed. Youll have regular career development and performance conversations with your manager as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If youre passionate about helping clients and building deep lasting relationships TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

Were committed to your success and foster a respectful workplace where diverse perspectives are valued everyone has fair opportunities to grow and you can unlock your full potential to achieve your career goals. Here at TD we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that youve got everything you need to succeed in your new role.

Interview Process
Well reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability status as a protected veteran or any other characteristic protected under applicable federal state or local law.

If you are an applicant with a disability and need accommodations to complete the application process please email TD Bank US Workplace Accommodations Program at . Include your full name best way to reach you and the accommodation needed to assist you with the applicant process.