Store Manager Store 238
Mount Vernon, OH - USA
Department:
Job Summary
Responsibilities
- Develop sales and technical teammates to produce a consistent 5-star Guest experience.
- Ensure sales goals are achieved by assisting in the development and implementation of sales plans thorough knowledge of services and products and the automotive industry.
- Introduce tire and service products to guests to maximize sales and guest satisfaction and loyalty.
- Support teammates in establishing and maintaining a productive sales environment by training and developing teammates on all shop operations and guest services.
- Provide direction and oversight to other technicians and assist where needed with services/repairs.
- Ensure the store is effectively staffed by managing the recruiting hiring training scheduling evaluating performance management and development of teammates.
- Ensure expense control through the management of payroll telephone usage store maintenance and repairs supplies utilities and other controllable expenses.
- Responsible for inventory management to include pulling tires and parts unloading and stocking inventory.
- Audit courtesy inspections performed by teammates.
- Ensure store is in excellent condition and maintained to Monro standards for cleanliness and consistently in guest ready condition.
- Schedule guest appointments and assign teammates according to their skill level for efficient and timely completion of vehicle services/repairs.
- Achieve Monros sales goals by properly informing and recommending tire and service products and sales promotions.
- Attend to all guest needs in areas of sales service complaints and adjustments.
- Build guest relationships to maximize customer satisfaction loyalty and retention.
- Assist teammates in conveying repair and service needs to guests.
- Understand and adhere to company policies and procedures Governmental standards including environmental codes and ASNI/OSHA standards. Consistent use of all required safety standards set forth in training and policies and procedures.
- Maintain technical knowledge and capabilities to ensure proficiency through the timely completion of all required Monro University training courses and modules.
- Operate utilize and maintain all equipment in a safe manner in accordance with Monro and equipment manufacturer guidelines including but not limited to lifts welders brake lathes etc.
- Perform other duties as assigned and required.
- (IND#R18)
Qualifications
- High School Diploma or equivalent.
- Demonstrated leadership experience in a retail/sales environment.
- Proven ability to manage drive and deliver financial results while controlling costs.
- Ability to influence and motivate a team to achieve set goals and objectives.
- Ability to problem solve manage inventory merchandising and customer service.
- Communications skills to effectively communicate with teammates and guests.
- Complete all Monro required training with the guidelines and timing provided.
- Must possess a current valid drivers license and have a satisfactory Motor Vehicle Report (MVR)
Required Experience:
Manager
About Company
Monro, Inc. Monro’s family of brands is one of the leading automotive service and tire dealers in the United States. We work on approximately five million vehicles a year, but with us, it is personal. Every guest is important, and every teammate is valued. That is our people-first app ... View more