STEP Case Manager

ESSENTIAL FUNCTIONS:

1. Provide case management for transitional-aged youth clients who are actively experiencing homelessness.

1. Support clients with crisis intervention resource navigation advocacy mentalhealthand housing support.

1. Support program implementation documentation and compliance.

Case Management:

1. Complete client intakes to assess client needs and program eligibility. Provide ongoing intensive case management in collaboration with outside agencies to securewrap aroundservices for an ongoing client caseload of up to 14 active clients and around 20aftercareclients.

1. Develop 90-day case plans for clients to meet immediate and longer-term needs; work with each client to achieve document readiness for housing programs develop safety plans; develop short and long-term goals with clients including a safe and stable housing plan.

1. Work with clients on behavioral contracts when needed to work toward successful exits.

1. Maintain precise andaccuratedocumentation of client goals and needs case management services delivered includingmaintainingclient files and service entries in the Centers client database and HMIS.

Client Advocacy and Support Services:

1. Assistclients who are in crisis with safety planning and building healthy coping skills.

1. Assistclients in overcoming barriers to achieving case goals in the areas of housing transportation employment education mental health sexual health healthcarefoodand basic needs.

1. Establish and strengthen relationships with community referral partners tomore effectively navigate available resources and advocateon behalf of clients toassistthem in progressing toward their individualized goals.

1. Assistin other housing services like serving mealsfacilitatingbi-weekly house meetings workshops and other shelter-related duties.

Support Program Implementation Documentation and Compliance:

1. Accurately and completely record client profile information all services provided to clients and client progress/successes in the client data systems daily per agency guidelines.

1. Collaborate with and contribute to building a robust referral database and standard operating procedures to assist clients in accessing LGBTQ culturally affirming housing medical and mental health service providers legal aid crime victim services subsidized health insurance coverage public assistance programs government issued identification and LGBTQ affirming business and professional services faith communities sports leagues social and activist groups and arts and cultural organizations amongst others.

1. Develop relationships with service providers to ensure the Centers community resource information isaccurate relevant affirming and accessible.

1. Coordinate meetings activities and workshopsrelevant to the program.

General Duties:

1. Function as an essential member of the Programs Team and Housing Department.

1. Staff and support HousingCenterand collaborative partner events.

1. SupportHousingteam with coverage when needed.

1. Participate in staff meetings planning meetings committee meetings and other external collaborative meetings as needed.

1. Collaborate with programs development and operations staff as well as external partners to maximize the reach of Center programs and advocacy efforts.

1. Stay actively informed about Center and community resources andassistclients with resources and referrals.

1. Maintain healthy boundaries with community members who are experiencing homelessness substance use disorders sexual/physical assault bullying mental health crisis and other vulnerabilities.

1. Handle a variety of special projects and other related duties as assigned.

QUALIFICATIONS AND EXPERIENCE:

1. Knowledge and understanding of the issues needs and interests of LGBTQIA2S youth including a thorough understanding of the intersections of race national origin and the spectrum of gender and sexual identities.

1. Demonstrated ability to work effectively with people of diverse races ethnicities nationalities sexual orientations gender identities socio-economic backgrounds religions ages English-speaking abilities immigration status and physical abilities in an intersectional environment. Knowledge of trauma-informed and client-centered philosophy and a commitment tomaintainstrict confidentiality with client and organizational information.

1. Ability to work independently and as part of a team.

REQUIREMENTS:

1. Passion for the Centers mission and work to create a region where LGBTQ people thrive and a commitment to follow all policies and procedures of the organization.

1. Education: Bachelors degree in social services field; 4 years of youth-focused case management experience may be substituted for formal education.

1. Experience: A minimum of 2 years of experience working directly with youth from diverse communities isrequired. Experience with trauma-informed interventions and working with clients who have experienced trauma is preferred.

1. Proficiencyin English isrequired; Bilingualproficiencyin Spanish ispreferred.

1. Computer/Office Equipment Skills:Proficiencyworking with Microsoft Office particularly Outlook Word Excel PowerPoint OneDrive and Teams. databasesystemsand social media tools.

1. Access to reliable automobile transportation with a valid drivers license and proof of insurance isrequired. This position may transport clients in their vehicle for appointments and casemanagement relatedgoals.

1. Physical Demands: The person in this position may be required to sit or stand for extended periods maneuver tight storage space move objects up to 50 pounds ascend/descend stairs operate office equipment open and close filing cabinets and boxes observe visitors and communicate messages by telephone.

1. Offer of employment may be contingent on satisfactory results of a criminal history background check.

1. Employees must be legallypermittedto work in the United States.

1. The Sacramento LGBT Community Center is a drug freeworkplace;employees may be subject to a drug test.

This job description is not designed to cover orcontaina comprehensive listing of activities duties or responsibilities that arerequired ofthe employee. Dutiesresponsibilitiesand activities may change or new ones may be assigned at any time with or without notice.

ABOUT THE ORGANIZATION:

The Sacramento LGBT Community Center works to create a region where all LGBTQ people can thrive. We support health and wellness advocate for equity and justice and work to uplift a diverse and culturally rich LGBTQ community.

EQUAL OPPORTUNITY:

The Sacramento LGBT Community Center is proud to be an equal opportunity employer. All individuals including those of color women persons with disabilities and persons who are lesbian gay bisexual transgender or intersex are encouraged to apply. The Centermaintainsa policy of non-discrimination with respect to employees volunteers interns and applicants. No aspect of employment will be influenced in any matter by actual or perceived race color religion religious creed ancestry sex age national origin marital status ethnicity sexual orientation gender identity and/or expression physical or mental disability (including HIV or AIDS) medical/mental condition genetic information veteran or military status or any other basis prohibited by statute; nor as to any individuals associating with an individual of any legally protected class.

TO APPLY:

Please submit application materials through our career portal at No phonecallsplease. Posting willremain upuntilpositionis filled.