STEM Academic Support Coordinator
Daytona Beach, FL - USA
Job Summary
(1) coordinating and overseeing the CSEM Tutoring and Academic Support Program across all STEM disciplines including Biology Chemistry Biochemistry Mathematics Computer Science Computer Engineering Computer Information Systems Physics and Integrated Environmental Science; and (2) providing academic program administrative and grant-support coordination for college-wide STEM student success retention academic support and externally funded initiatives.
- Oversee the day-to-day operations of the CSEM Academic Support Program ensuring alignment with course objectives student learning outcomes and retention initiatives across all STEM disciplines including Biology Chemistry Biochemistry Mathematics Computer Science Computer Engineering Computer Information Systems Physics and Integrated Environmental Science.
- Develop implement and maintain a comprehensive tutoring and academic support schedule that accommodates the academic calendar faculty recommendations and student demand across CSEM programs.
- Coordinate faculty recitation sessions tutoring coverage and academic intervention efforts to support student success in STEM gateway and high-impact courses.
- Recruit hire train supervise schedule and evaluate a team of tutors ensuring consistency professionalism accountability and adherence to academic support best practices.
- Facilitate weekly meetings and training sessions with tutors to review expectations address challenges strengthen tutoring strategies and align support efforts with faculty instruction.
- Serve as an active tutor and mentor as needed providing direct academic support to students and modeling effective tutoring and peer-mentoring practices.
- Ensure tutors maintain professional standards uphold academic integrity and foster a welcoming motivating and student-centered learning environment.
- Coordinate and monitor tutoring appointments recitation sessions walk-in support hours and supplemental instruction activities including evening and weekend coverage as appropriate.
- Coordinate the preparation and distribution of tutoring resources practice materials mock quizzes review activities and supplemental academic support materials in collaboration with faculty.
- Work collaboratively with faculty across all CSEM disciplines to ensure tutoring and recitation sessions align with current instruction course content and learning outcomes.
- Coordinate the sharing of course materials assignments and key learning objectives between faculty and the tutoring team.
- Support faculty in maintaining a proactive early-alert system that identifies students in need of academic intervention before struggles escalate.
- Ensure faculty provide 2 hours per week of course-aligned recitation and 6 hours per week of office hours as outlined in the program structure.
- Implement and maintain assessment strategies to evaluate the effectiveness and impact of tutoring mentoring and academic support initiatives on student learning engagement retention and progression.
- Collect analyze and report student success metrics including tutoring utilization course success rates DFW rates retention data and student participation trends.
- Coordinate student tutor and faculty feedback processes to assess program effectiveness and identify opportunities for improvement.
- Facilitate end-of-semester reflection and evaluation meetings with tutors to review program outcomes best practices and areas for growth.
- Prepare reports summaries and data-informed recommendations for the Department Chair Dean grant reporting and institutional assessment efforts.
- Maintain accurate records of tutoring activities attendance payroll documentation session topics and student engagement in accordance with university policies and reporting requirements.
- Assist with the collection of student testimonials success stories and assessment data for institutional reporting grant activities and program promotion.
- Support the daily operations of CSEM academic support initiatives.
- Serve as a primary point of contact for faculty staff students and external stakeholders regarding departmental operations academic support activities and student success programming.
- Coordinate college-wide events workshops seminars bridge programs tutoring initiatives and other STEM student success activities.
- Provide front-line customer service by responding to inquiries directing communications greeting visitors and assisting students and faculty with departmental needs.
- Coordinate scheduling meetings calendars and logistical support for the Department Chair and departmental activities.
- Prepare edit and maintain correspondence reports spreadsheets presentations budgets newsletters and other operational documents using standard office and data management software.
- Maintain departmental records files operational documentation and reporting materials in support of institutional effectiveness audits accreditation and program operations.
- Coordinate and process requisitions procurement activities travel documentation and financial transactions related to departmental operations academic support programming and externally funded initiatives.
- Assist faculty and administrators with grant-supported purchasing student-support activities program logistics and implementation of academic and retention initiatives.
- Track requisitions and expenditures from initiation through approval procurement and payment while ensuring compliance with university sponsor and procurement policies.
- Maintain records and documentation associated with grants tutoring programs student success initiatives and sponsored activities.
- Assist with budget tracking and monitoring for departmental activities student support initiatives and grant-funded programs including purchase cards (P-cards) reimbursements and expenditures.
- Coordinate travel arrangements registrations reimbursements and supporting documentation for faculty staff students and grant-supported activities in accordance with university policies.
- Support data collection operational reporting and documentation associated with institutional grant and student success initiatives.
- Strong written and verbal communication skills with attention to detail and accuracy.
- Excellent organizational and time management skills with the ability to manage multiple priorities and meet deadlines in a fast-paced environment.
- Demonstrated ability to coordinate academic support programs and supervise student employees.
- Knowledge of tutoring best practices peer mentoring models and academic intervention strategies.
- Ability to interact effectively with diverse populations including students faculty staff and external stakeholders.
- Demonstrated ability to work independently in a team-oriented environment.
- Strong interpersonal skills professionalism and a service-oriented mindset.
- Ability to maintain confidentiality and exercise discretion in handling sensitive student and institutional information.
- Proficiency in standard office software (e.g. Microsoft Office Suite Google Workspace email and data systems) and familiarity with learning management systems (e.g. Canvas) and tutoring platforms (e.g. Upswing).
- Demonstrated accountability initiative and commitment to achieving results.
- Ability to collect analyze and report data related to student academic performance and program outcomes.
- High-level proficiency in Microsoft Office Suite (Word Excel PowerPoint and Outlook) Adobe Acrobat and other analytical tools.
- Strong writing skills and effective organizational and planning capabilities.
- Empathetic in interactions with students while able to uphold university policies and procedures.
- Ability to execute tactically while understanding strategic impacts.
- Ability to utilize leadership advocacy and collaboration in working with students faculty and staff.
- Solid understanding of database architecture and data management systems.
- Masters degree in a STEM discipline Higher Education Administration or a related field.
- Prior experience coordinating tutoring or academic support programs in a college or university setting.
- Experience supervising peer mentors and student employees in an academic environment.
- Familiarity with STEM academic environments and the unique challenges of introductory gateway courses.
- Demonstrated ability to work effectively with diverse student populations at an HBCU or minority-serving institution.
- Experience with data analysis and program assessment in an academic support context.
Required Experience:
IC
About Company
On October 3, 1904, an exceptional young Black woman, Mary McLeod Bethune, opened the Daytona Literary and Industrial Training School for Negro Girls—what would become Bethune-Cookman University—with $1.50, faith in God and five little girls, along with Dr. Bethune’s son, Albert. ... View more