Station Customer Service Representative

Summary of Role:

Shift Details: 8am-5pm must have flexibility to attend meetings EST

Pay Details: $26.50/hr-$35/hr (DOE)

Ensures shipment data is accurate monitors key milestones identifies risks and supports issue resolution. The representative will sit with Operations to support a close working relationship faster communication and stronger end-to-end shipment of ownership. This is an office-based position that requires on-site attendance five days per week. The role reports directly to the Senior Manager Customer Service Operations.

Responsibilities:

Shipment Execution Coordination & Quality Compliance 50%
Manage assigned shipments through completion. Confirm that shipment details service needs routing and required documentation are accurate and complete. Follow operational procedures quality standards and compliance requirements to support safe timely and reliable service.

Active Monitoring & Escalation 30%
Monitor shipment milestones reports dashboards and exception queues. Identify delays missing information service risks or customer-impacting events. Take action communicate updates and escalate unresolved issues through the right channels.

Issue Resolution & Continuous Improvement 20%
Attend daily stand-up meetings to review priorities shipment risks open issues and follow-up actions. Support root cause review recovery plans corrective actions and KPI improvement including pickup vs. delivery performance. Help improve planning reduce rework standardize processes and close action items on time.

• Execute standard workflows from job entry through shipment completion.

• Validate shipment details service needs routing documentation and readiness.

• Monitor milestones and exceptions to reduce service risk.

• Work closely with Operations including Agents Customer Service stations and support teams to resolve issues.

• Maintain accurate records in systems reports dashboards and action trackers.

• Share clear escalation details including impact actions taken and next steps.

• Support KPI reviews including pickup vs. delivery performance corrective actions improved planning and reduced rework. Participate in Teir meetings provide updates on applicable metrics and ensure actions are completed on time.

• Work on-site five days per week and sit with Operations to support close daily coordination.

Education:

High School Diploma/GED or equivalent experience required.

Skills and Knowledge:

3 years of experience in customer service operations international coordination order management or a related field required.

We provide compensation benefits and resources that enable a highly inclusive culture and support our team members ability to live with purpose every addition to traditional offerings like medical dental and vision care we also provide a comprehensive suite of benefits that focus on the physical emotional financial and social aspects of wellness. This encompasses support for working families which may include backup dependent care adoption assistance infertility coverage family building support behavioral health solutions paid parental leave and paid caregiver leave. To encourage your personal growth we also offer a variety of training programs professional development resources and opportunities to participate in mentorship programs employee resource groups volunteer activities and much more. For details visit time