State of IN IN-DCS-Communications Specialist (802885)
Job Location:
Indianapolis, IN - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Title/Role: Communications Specialist
Start Date: 07/06/2026
Work Arrangement: Remote
Worksite Address: 500 N. Meridian Street Indianapolis IN 46204
CAI Contract Manager (CAI Use Only): Elias Atallah
Agency Interview Type: In-person only
Short Description:
The Communications Specialist is responsible for supporting the development and execution of communication and training plans for the Child Support Bureau and local Title IV-D staff across Indiana.
Essential Duties/Responsibilities:
Work with subject matter experts and engage in independent research to develop subject matter knowledge relevant to assigned projects and curricula
Requirements
-
- Create and edit training guides from content provided by subject matter experts.
- Write edit and disseminate communications to end users and stakeholders.
- Assist in developing training and training material for systems of record.
- Facilitate webinars by monitoring chat sharing document links and troubleshooting access issues.
- Assist adult learners in physical classroom trainings.
- Assist with equipment set up and testing activities for classroom trainings.
- Assist with administrative tasks associated with training registration.
- Monitor group mailboxes and respond to stakeholder questions.
- Excellent attention to detail
- Excellent grammar and writing skills including the ability to convey written technical information in a clear concise manner.
- Professional demeanor
- Excellent computer skills including familiarity with Microsoft365 suite and Jira.
- Ability to manage multiple assignments simultaneously while maintaining attention to detail.
- Ability to learn new information quickly and independently.
- Ability to meet deadlines adapt to changing requirements and work under pressure.
| Skills | Required / Desired | Years of Experience required | Candidate experience |
| Working knowledge of Microsoft Office (Outlook 365 SharePoint PPT Word Excel and Teams); | Required | 3 years |
Excellent grammar and writing skills including the ability to convey written technical information in a clear concise manner
Required
Experience creating and edit training guides from content provided by subject matter experts
Required
Experience facilitating webinars by monitoring chat sharing document links and troubleshooting access issues
Required
Experience of Atlassian Jira Confluence and Service Management tools
Required
Ability to communicate effectively orally and in writing
Required
Ability to identify and resolve problems using research techniques
Required
Bachelors degree or higher
Required
Teaching or training experience
Desired
Video editing using Adobe products
Desired
WCAG/ADA compliance
Desired
Web design/publishing
Desired
Document/web formatting
Desired
Title IV-D child support program experience
Desired
