State of GA- GA DDS Level 1 Help Desk Analyst (803954)

Please find below new requirement.

Title/Role: Help Desk Analyst

Worksite address: Conyers GA 30013

Interview Type: In Person Only

Work Arrangement: Onsite

Short Description:

Under direct supervision assists customers with tier one issues or forwards to second tier support for issues beyond their subject matter expertise.

Complete Description:

LOCAL CANDIDATES

*Bilingual Spanish required*
*MUST have IT Help Desk Call Center exp*

Provides technical assistance to both internal and external customers for tier one issues. This position requires handling a high volume of calls in a call center environment focused on customer service.

Qualifications:
Six months of experience handling customers questions complaints and/or providing information in a call center environment.
2 years experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook MS Office Win 7 and 10.
Vocational/Technical degree in computer applications computer technology or a closely related area from an accredited college
Knowledge of Apple iOS