StarterHost
Scarsdale, NY - USA
Job Summary
Seasonal (Position will last 6 months or less)
- Greet arriving and departing guests warmly with a genuine smile and positive attitude.
- Check guests in and direct them to their assigned golf bay table bar area or event space.
- Assist guests with understanding the GOLFZON Social experience and provide basic information regarding golf bays food and beverage service promotions and facility offerings.
- Manage reservations walk-ins wait times and guest flow throughout the facility.
- Maintain accurate guest and reservation information within the reservation and POS systems.
- Answer incoming telephone calls and assist with reservations general questions and special guest requests.
- Communicate with Starters servers bartenders kitchen staff and management to ensure a smooth guest experience.
- Remain knowledgeable about current bay rates promotions memberships leagues events menu offerings and general operating procedures.
- Verify membership status when applicable and ensure appropriate discounts or benefits are applied.
- Monitor guests throughout their visit and proactively assist when additional service is needed.
- Maintain visibility throughout the facility and remain easily accessible to guests staff and management.
- Help ensure golf bays dining areas host areas and other guest-facing spaces are clean organized and ready for service.
- Monitor restrooms and notify the appropriate team member when cleaning or restocking is required.
- Assist service staff with bussing tables running food taking drink orders resetting areas and other duties when necessary.
- Help maintain the proper flow and timing of golf bay reservations.
- Communicate guest requests concerns or service issues promptly to management.
- Follow all company safety food handling alcohol service and operating procedures.
- Maintain regular and reliable attendance.
- Perform additional duties as assigned by management.
- High school diploma or GED preferred or an equivalent combination of education and relevant experience.
- Must be upbeat outgoing positive and guest-focused.
- Strong communication and interpersonal skills.
- Ability to multitask and remain organized in a fast-paced environment.
- Dependable responsible and trustworthy.
- Ability to work evenings weekends and holidays as business needs require.
- 1 years of hospitality restaurant entertainment golf or customer service experience preferred.
- Proven customer service skills.
- Passion for creating exceptional guest experiences.
- Ability to thrive in a high-energy fast-paced environment.
- Previous experience with reservation or POS systems is a plus.
- Basic knowledge or interest in golf is helpful but not required.
- ServSafe Food Handler certification preferred.
- TIPS ServSafe Alcohol or equivalent responsible alcohol service certification preferred or may be required based on job responsibilities.
- Must meet all New York State age requirements for handling or serving alcoholic beverages when applicable.
- Excellent people skills with a friendly approachable attitude.
- Ability to carry on natural conversations with guests without sounding scripted or intrusive.
- Strong attention to cleanliness organization and safety.
- Ability to communicate clearly with guests servers bartenders Starters kitchen staff and managers.
- Ability to hear and communicate effectively in a busy and sometimes loud environment.
- Ability to answer telephone calls professionally and accurately communicate information.
- Working knowledge of POS and reservation systems preferred.
- Basic knowledge of Microsoft Office applications preferred.
- Ability to learn GOLFZON Socials golf simulator operations bay procedures pricing promotions and guest policies.
- Patient and customer-oriented approach when handling guest questions or concerns.
- Strong sense of urgency while maintaining a positive and professional demeanor.
- Responsible trustworthy and committed to providing an exceptional guest experience.
- Healthcare Benefits Medical (if determined by the ACA measurement)
- Retirement Benefits 401(k) with employer match (19 years of age and older)
Eligibility for benefits and the specific terms conditions and offerings are governed by the applicable plan of documents and company policies which may be amended at the Companys discretion.
About Company
Our goal is to create extraordinary guest and member experiences through personalized service, consistency, and uncompromising attention to detail. We want to exceed your expectations every time you're our guest. Check for available tee times, find a Troon-managed course in your area, ... View more