Starlink Customer Success Specialist

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible with the ultimate goal ofenabling human life on Mars.

STARLINKCUSTOMER SUCCESS SPECIALIST

Starlink is delivering high-speed low-latency internet around the world. After a deal is signed Customer Success gets the service on activated billed and growing. Customer Success Managers own the customer relationship and the revenue growth plan. Customer Success Specialists own activations and billing from a signed contract order to a working account.

This is an entry-level individual contributor role. You will not own a book of customers. The ideal candidate is organized accurate when volume is high communicates clearly and treats getting an order live and billed correctly as their personal responsibility.

RESPONSIBILITIES:

• Review assigned orders prior to system entry to confirm accuracy of products pricing commercial terms contracts and billing details
• Set up customer accounts to enable hardware shipment Starlink service activation and accurate invoicing
• Track shipments and activation dates; proactively flag delays or potential payment slips
• Maintain current systems and trackers so status risks and pending items are clearly visible and actionable for the team
• Own past-due balances and unapplied cash on assigned work until fully reconciled
• Escalate issues with a clear problem statement revenue at risk actions already taken and a specific ask
• Flag unused kits excess demand or a stalled customer to the Customer Success Manager
• Identify and improve inefficient process steps so subsequent orders are easier to execute

BASIC QUALIFICATIONS:

• Bachelors degree; OR2 years of professional experience in operations customer support or process coordination

PREFERRED SKILLS AND EXPERIENCE:

• Handled a high volume of orders or tickets without creating avoidable errors
• Communicates clearly and raises problems early with a dollar amount and a next step
• Improved a process or tracker other people actually used
• Experience with Excel Salesforce Smartsheet or similar tools
• Built lightweight ops automations or reporting in the tools the team already uses (spreadsheets Salesforce Smartsheet etc.) so other people stopped doing the work manually
• Used an AI coding tool (Claude Cowork Cursor Copilot or similar) to build something real like a script tracker or workflow not just chat answers

ADDITIONAL REQUIREMENTS:

• Willing to work across time zones when a customer shipment activation or billing date requires

ITAR REQUIREMENTS:

• To conform to U.S. Government export regulations applicant must be a (i) U.S. citizen or national (ii) U.S. lawful permanent resident (aka green card holder) (iii) Refugee under 8 U.S.C. 1157 or (iv) Asylee under 8 U.S.C. 1158 or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.

SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit competence and qualifications and will not be influenced in any manner by race color religion gender national origin/ethnicity veteran status disability status age sexual orientation gender identity marital status mental or physical disability or any other legally protected status.

Applicants wishing to view a copy of SpaceXs Affirmative Action Plan for veterans and individuals with disabilities or applicants requiring reasonable accommodation to the application/interview process should reach out to.