Starlink Customer Success Manager (Latam Backhaul)

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible with the ultimate goal ofenabling human life on Mars.

STARLINK CUSTOMER SUCCESS MANAGER (LATAM BACKHAUL)

Starlink is delivering high-speed low-latency internet around the world. Customer Success is the post-sale owner of the customer relationship where they are the single name on a book of enterprise accounts from contract signature through onboarding activation payment and long-term growth. This role owns Starlink Backhaul / Layer 2 accounts in Latin America. You take assigned accounts from contract signature through onboarding activation payment and expansion across the region. Sales books the deal. You own everything is an individual contributor role and the ideal candidate is a self-starter who is comfortable operating without a defined playbook holds a high bar of communication and treats revenue activation and account health as their personal responsibility.

RESPONSIBILITIES:

• Own assigned Latin America backhaul accounts from contract signature through onboarding activation day-to-day management and long-term growth as the primary customer contact
• Hit and exceed revenue targets on time by tracking readiness shipments activations and payments and by raising risks early when dates or dollars may slip
• Keep internal systems current so account status risk and opportunity are visible in one place
• Monitor account healthincluding contract compliance KPI performance invoicing and tax logistics and the customer relationshipto prevent delayed cash or churn
• Set clear expectations with customers and partners on what SpaceX can and cannot commit to on timing and delivery
• Build account plans that define current state a healthy account and the next dollar of revenue
• Identify expansion additional sites or kits and new ways customers can use Starlink backhaul
• Facilitate leadership business reviews that connect Starlink performance to customer results
• Forecast retention and revenue for the book so leadership can plan against a real number
• Bring customer feedback into SpaceX and work with engineering support finance and operations to reduce errors across accounts
• Help shape how we operate backhaul in Latin America including country-level priorities onboarding local billing and tax and getting paid
• Document processes that support expansion and scaling of the business

BASIC QUALIFICATIONS:

• Bachelors degree in engineering business or a related field OR high school diploma / equivalency certificate and 6 years of professional experience in account management customer success business development operations or a technical customer-facing role
• 5 years owning a defined book of business with accountability for customer health and revenue (retention realization expansion or collections) not just project delivery
• 5 years supporting customers on a technical product or service
• Professional fluency in Spanish and/or Portuguese (written and spoken)

PREFERRED SKILLS AND EXPERIENCE:

• Experience working in Latin America including multi-country accounts local billing or tax regulation or selling through partners
• Experience with telecommunications satellite networking backhaul or similar infrastructure sold to carriers ISPs or enterprise customers
• A track record of growing revenue inside existing accounts such as expansion additional sites or new ways the customer uses the product
• Experience running several complex workstreams at the same time and delivering them on tight timelines
• Strong written and verbal communication with the ability to work clearly with executives operators and finance

ADDITIONAL REQUIREMENTS:

• Willing to work early mornings evenings and weekends as needed for Latin America time zones and critical milestones
• Willing to travel across Latin America as needed

ITAR REQUIREMENTS:

• To conform to U.S. Government export regulations applicant must be a (i) U.S. citizen or national (ii) U.S. lawful permanent resident (aka green card holder) (iii) Refugee under 8 U.S.C. 1157 or (iv) Asylee under 8 U.S.C. 1158 or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.

SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit competence and qualifications and will not be influenced in any manner by race color religion gender national origin/ethnicity veteran status disability status age sexual orientation gender identity marital status mental or physical disability or any other legally protected status.

Applicants wishing to view a copy of SpaceXs Affirmative Action Plan for veterans and individuals with disabilities or applicants requiring reasonable accommodation to the application/interview process should reach out to.