DescriptionAdditional Information: This hotel is owned and operated by an independent franchisee TPG Hotels & Resorts. The franchisee is a separate company and a separate employer from Marriott International Inc. The franchisee solely controls all aspects of the hotels employment policies and practices including hiring firing discipline staffing compensation benefits and all other terms and conditions of employment. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International Inc.
Job Overview
The Starbucks Server is responsible for greeting selling/order taking preparing beverages and serving guests in safe and efficient compliance with policies and procedures brand standards and federal state and local regulations. Process guest checks and collect payments in compliance with cash handling credit card transactions room charge processing and accounting policies and procedures. Promptly reports emergencies accidents injuries missing articles damage engineering items and safety hazards to management. Reports any deviations from policies procedures brand standards and regulations to management.
Complies with all guest service basics such as uniforms name tags and proper guest greeting. Knowledgeable on hotel facilities and services to assist guests as appropriate. Ensures all communication containing Company hotel brand and guest information is consistent with privacy policies practices and regulations. Impresses guests with quality and timely service in a pleasant and friendly manner.
What Youll be doing
-Greet guests and answer all questions about the menu.
-Accurate and prompt order taking.
-Prompt preparation of beverages in accordance with prescribed procedures and brand standards.
-Timely delivery of beverages/food to guests.
-Prepare check and collect payment from guests in compliance with cash handling credit card transactions room charge processing and accounting policies and procedures.
-Report all tips in compliance with Company policy and IRS regulations.
-Immediately clean all spills and breakage.
-Clean equipment and areas. Restock service items
-On time and at work when scheduled and in proper uniform.
-Attend department meetings as scheduled.
-Consistent professional and positive attitude and actions when communicating with guests and associates.
-Report all incidents of guest dissatisfaction or other matters of significance to management so that corrective measures may be taken.
-Any other duties / tasks as requested by management.
Skills and Abilities:
High school education or equivalent experience. Ability to understand and provide friendly guest service. Ability to understand and comply with proper ordering beverage preparation and food handling techniques. Ability to work in a fast paced environment sometimes under pressure while remaining flexible and efficient.
Working Conditions & Physical Effort:
Physical work is a primary part of many of our hotel and resort jobs. Physical requirements include extended standing and walking climbing bending reaching pulling pushing kneeling and lifting to 50 lbs. Some work is performed in an interior hotel environment with equipment and machines.
Health Dental and Vision Insurances Disability and Supplemental Life Insurances 401(k) Retirement Plan with company match Paid Time Off Vacation and Holidays Employee Assistance Program
14.00 plus tips
This company is an equal opportunity employer.
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