Starbucks Lead Barista

The Starbucks Lead Barista is responsible for delivering exceptional guest service while preparing and serving Starbucks beverages and food items in a fastâpaced hotel environment. This role plays a key part in creating a welcoming and memorable experience for hotel guests by upholding Starbucks brand standards and expectations.

Responsibilities:

• Responsible for role modeling our customer service commitment
• Follow our customer service commitment (smiling offering a friendly greeting learning guests names and orders assuming the best in others saying thank you) in each interaction
• Actively seeks to recognize include appreciate support and delight our guest
• Uses operational tools and training to develop coffee/product knowledge and helps our guest find their favorites
• Connect guests with events and offers by staying informed about relevant information
• Accurately rings customer orders and follows proper cash handling procedures
• Maintain a calm demeanor during periods of high volume or unusual events
• Contributes to positive team environment
• Follows Starbucks and Peachtree operational policies and procedures including those for cash handling and safety/security
• Maintain a clean and organized workspace
• Provide quality beverages and food products consistently by adhering to all recipe and presentation standards
• Follow health safety and sanitation guidelines for all products and equipment
• Maintain regular and punctual attendance
• Assist with training
• Provide feedback to store manager on team performance during shift
• Create a positive learning environment by providing clear specific timely and respectful coaching and feedback to team members on shift to ensure operational excellence and to improve team performance
• Develop positive relationships with team by understanding and addressing individual motivation needs and concerns.
• Execute store operations during scheduled shifts.
• Organize opening and closing duties as assigned.
• Follow all cash management and cash register policies and ensures proper cash management practices are followed by shift team
• Follow up with baristas during the shift to ensure the delivery exceptional customer service for all guests.
• Recognizes and reinforces individual and team accomplishments by using existing organizational tools and by collaborating with store manager to find new creative and effective methods of recognition.
• Utilizes operational tools to achieve operational excellence during the shift.

Job Qualifications and required skills

• Customer service experience in a hospitality or restaurant environment - 1 year

• Six (6) months of experience in a position that required constant interacting with and fulfilling the requests of customers
• At least six (6) months of experience delegating tasks to other employees and/or coordinating the tasks of two (2) or more employees

• Available to work flexible hours that may include early mornings evenings weekends nights and/orholidays
• Meet store operating policies and standards
• Ability to prepare and coach the preparation of food and beverages to standard recipes or customized for customers including recipe changes such as temperature quantity of ingredients or substituted ingredients
• Ability to direct the work of others
• Ability to learn quickly
• Effective oral communication skills
• Knowledge of the restaurant and hospitality environment
• Strong interpersonal skills
• Ability to work as part of a team
• Ability to build relationships

Peachtree Group provides a comprehensive benefits package including medical dental vision disability and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.