Staffing Scheduler Coordinator, Home Hospital

Site: Mass General Brigham Home Care Inc.

Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a not-for-profit we support patient care research teaching and community service striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Make an Impact Behind the Scenes of Patient Care
Mass General Brigham (MGB) Home Hospital provides hospital-level care to patients right in their own homes. Patients receive in-person clinical care along with virtual monitoring and support from a full care teamhelping them recover comfortably at home instead of staying in the hospital.
As a Staffing Scheduler/Coordinator youll play a critical role in supporting this innovative care model by ensuring the right clinicians are in the right place at the right time. This is a fast-paced highly collaborative role where your organization communication and problem-solving skills directly support frontline teams and patient care delivery.

What Youll Do
Create maintain and optimize schedules for nursing and patient care services staff to ensure full shift coverage
Balance operational needs with scheduling guidelines including union considerations where applicable
Manage open shifts and last-minute coverage needs
Coordinate vacation and holiday scheduling processes
Work within key systems including Epic Cadence Amion Microsoft Teams Shifts and UKG
Maintain and update scheduling templates in Epic Cadence
Coordinate daily patient visit assignments including advance planning for weekends
Collaborate closely with Clinical Leaders Nursing Supervisors and Charge Nurses
Serve as a key point of contact for scheduling-related needs and questions
Support general administrative and office operations as needed
Run reports support schedule analytics and assist with capacity planning tools
Participate in Home Hospital committees and collaborate across interdisciplinary teams

Schedule & Work Environment
Full-time MondayFriday 8am to 4:30pm (40 hours/week)
On-site for the first 6 months of training at Assembly Row in Somerville (office setting)
Hybrid flexibility available after the training period

What You Bring

Required Qualifications

• High School Diploma or equivalent
• 12 years of customer service experience (healthcare or clinical setting preferred)
• Proficiency in Microsoft Office Suite (Teams Excel Word PowerPoint)

Preferred Qualifications

• Associates Degree in Healthcare Administration or a related field
• At least 2 years of experience in scheduling administrative support receptionist or customer service roles
• Experience in a call center or high-volume practice environment
• Experience with EMR systems
• Experience with Epic (Cadence) UKG Dimensions and/or Amion
• Understanding of medical terminology

• Equivalent work experience may be considered in lieu of formal education

Hybrid

399 Revolution Drive

40

Regular

Day (United States of America)

Pay Range

$19.81 - $28.30/Hourly

Grade

4

At Mass General Brigham we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive and any offer extended will take into account your skills relevant experience if applicable education certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however it does not encompass all elements contributing to your total compensation addition to competitive base pay we offer comprehensive benefits career advancement opportunities differentials premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

1410 Mass General Brigham Home Care Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religious creed national origin sex age gender identity disability sexual orientation military service genetic information and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973 the Vietnam Veterans Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990 applicants who require accommodation in the job application process may contact Human Resources at .