Staff Tech, Prod&Tech Support

About Carrier

Carrier Global Corporation global leader in intelligent climate and energy solutions is committed to creating innovations that bring comfort safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control air quality and transportation we improve lives empower critical industries and ensure safe transport of food lifesaving medicines and more. Since inventing modern air conditioning in 1902 we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class inclusive workforce that puts the customer at the center of everything we do. For more information visit or follow on Carrier social media at @Carrier.

Carrier is the leading global provider of healthy safe and sustainable building and cold chain solutions with a world-class diverse workforce with business segments covering HVAC refrigeration and fire and security. We make modern life possible by delivering safer smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.

About this role

Spot Coolers a wholly owned subsidiary of Carrier rents and sells commercial portable air-conditioning and heating solutions nationwide helping customers stay up and running.

Spot Coolers has an opening for a Rentals Branch Associate in our San Leandro CA location.

In this role you will complete sales deliveries/pickups/customer service calls to build Spot Coolers reputation as the best company in the business. This role also serves as a first responder for all customer servicing activities deliveries pick-ups equipment swaps etc.

Key Responsibilities

• • Works under moderate supervision to provide product and technical support.
  • Responds to moderately complex customer inquiries and resolves technical problems related to installation modification upgrade maintenance and repair of the company products or equipment purchased.
  • Conducts technical training and product briefing with customers vendors and company representatives.
  • Troubleshoots technical problems and issues determines technical solution in accordance with product and customer specifications and recommends actions to customers customer service representatives sales representatives or field staff for coordinated product solution.
  • Complete all required paperwork order write-ups customer setups etc. per Policy.
  • Rotate on-call schedule working overtime on nights/weekends.

Basic Qualifications

• • High School Diploma or GED
  • 1 years experience with Microsoft Office
  • Must have valid drivers license

Preferred Qualifications

Other qualifications you may have that would be beneficial in this role include:

• • Excellent verbal and written communication skills
  • Strong phone skills
  • Strong organizational skills
  • Excellent attention to detail and accuracy

Pay Range

Other Compensation

Benefits

Employees are eligible for benefits including:

• Health Care Benefits: Medical Dental Vision; Wellness incentives

• Retirement Benefits

• Time off and Leave: Paid vacation days up to 15 days; paid sick days up to 5 days; paid personal leave up to 5 days; paid holidays up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation

• Disability: Short-term and long-term disability

• Life Insurance and Accidental Death and Dismemberment

• Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account

• Tuition Assistance

To learn more about our benefits offering please click here Work with us Carrier Corporate. The specific benefits available to any employee may vary depending on state and local laws and eligibility factors such as date of hire and the applicability of collective bargaining agreements.

Carrier EEO Statement and Accommodations Process

Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans Readjustment Assistance Act.

If you require a reasonable accommodation to complete the application process participate in an interview or otherwise engage in the hiring process please contact us at . We will make every effort to meet your needs in accordance with applicable laws.

Application Deadline

Job Applicants Privacy Notice

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Use of AI

Technology-enabled tools may support parts of the recruitment process with oversight by people.