Staff Specialist
Orange County, NC - USA
Job Summary
- CAREER DESCRIPTION
- STAFF SPECIALIST(Return to Work Unit)THIS RECRUITMENT IS OPEN TO THE PUBLIC
This recruitment will remain posted on a continuous basis until the needs of the Department are met. Qualified applicants are encouraged to apply immediately.
Salary may be negotiable within the range listed above based on position requirements and successful candidates qualifications subject to appropriate authorization.
POSITION/RECRUITMENT INFORMATIONThis recruitment is being held to establish an Open Eligible List. The list can be used to fill current and future Staff Specialist positions. The eligible list established may also be used to fill positions in similar and/or lower classifications throughout the County of Orange.
THE ORANGE COUNTY SHERIFFS DEPARTMENT
The Orange County Sheriffs Department is among the largest in the nation providing exemplary law enforcement services focused on a collaborative dedicated and innovative approach to public safety. Our nearly 4000 sworn and professional staff are committed to serving the needs of Orange County through six organizational Commands comprised of 23 Divisions. Together these Commands and Divisions provide services including land air and sea-based patrol custody operations investigative services emergency management coroner services forensics and specialty operations among an extensive list of other public safety services.
Clickherefor more information on the Orange County Sheriffs Department.
Click herefor more information on the County of Orange.THE DIVISION
The Strategy Accountability Focus and Evaluation (S.A.F.E.) Division reviews enhances and develops Department policies; ensures compliance with applicable mandates; reduces organizational liability; and supports injured employees in their recovery and return to work.
The Division produces statistical reports analyzes operational trends conducts program reviews and tracks performance to support data-driven decision-making and continuous improvement. The S.A.F.E. Division includes the Risk Management S.A.F.E. S.T.A.R. (Sustainability Transparency Accountability and Review) and Internal Affairs Bureaus which collectively support the Departments commitment to accountability and public service.
THE OPPORTUNITY
The Staff Specialist provides analytical and operational support across multiple Risk Management functions including payroll and benefits coordination drug testing program administration disability retirement workers compensation and return-to-work/disability management.This position operates in a high-volume deadline-driven environment requiring accuracy discretion and the ability to manage sensitive and complex matters. The role serves as a key coordination point to ensure compliance accuracy and alignment across multiple interrelated programs including facilitating the interactive process and supporting return-to-work outcomes.
Key Responsibilities:
THE IDEAL CANDIDATE
Perform complex analytical work including problem identification data collection evaluation development of alternatives and recommendation of solutions
Analyze and interpret medical work restrictions and work status updates to determine appropriate next steps and ensure compliance with applicable policies and procedures
Conduct and document interactive process meetings with employees to assess reasonable accommodations and facilitate return-to-work outcomes in compliance with applicable laws
Manage and maintain case records including updating case management systems tracking tools and confidential employee files
Calculate enter and audit workers compensation benefits pay statuses leave statuses and related payroll actions
Monitor and coordinate time-sensitive programs including drug testing program activities and associated contracts
Respond to high-volume inquiries via phone email and in person providing guidance on workers compensation and return-to-work processes
Prepare reports correspondence and analytical documents using standard office software applications
Provide back-up support to management
Lead coordinate or oversee support staff depending on assignment
The ideal candidate will have three (3) or more years of experience supporting workers compensation return-to-work/disability management and drug testing programs.
DESIRABLE QUALIFICATIONS and CORE COMPETENCIES
Experience administering or supporting multiple concurrent programs such as workers compensation return-to-work/disability management and drug testing
Experience interpreting and applying medical work restrictions and coordinating appropriate return-to-work actions
Experience facilitating or supporting interactive process meetings and evaluating reasonable accommodations
Experience processing or auditing workers compensation benefits pay statuses and leave transactions
Working knowledge of applicable labor laws disability regulations and organizational policies
Experience working in a high-volume deadline-driven environment with competing priorities
Experience utilizing case management systems HR/payroll systems or other enterprise databasesReturn to Work and Disability Management / Knowledge:
Apply applicable laws regulations and best practices related to workers compensation and disability management
Facilitate interactive process meetings in compliance with applicable laws (e.g. ADA/FEHA or equivalent) including evaluating reasonable accommodations and documenting outcomes
Interpret labor agreements policies and applicable legal requirements
Analyze medical documentation and accurately determine employee work status and appropriate follow-up actions
Prioritize workload effectively while meeting strict operational deadlinesOral and Written Communication Skills:
Respond to inquiries related to assigned programs with clarity and professionalism
Communicate effectively with all levels of an organization including leadership on sensitive matters
Prepare clear concise and accurate written materials for executive-level review
Establish and maintain effective working relationships with internal staff external partners labor representatives vendors (including third-party administrators) and legal representatives as appropriateSafety / Accountability / Confidentiality:
PLEASE NOTE:The competencies listed above and in the job classification description under minimum qualifications will be used to select the ideal candidate. Your application and answers to the supplemental questions should be descriptive concise and highlight the areas you have developed expertise matching your professional experience with the specific competencies.
Deliver accurate high-quality work in a high-volume deadline-driven environment
Apply policies and procedures to minimize risk and liability exposure
Identify and escalate safety compliance or confidentiality concerns appropriately
Maintain strict confidentiality and adhere to organizational policies and standards
MINIMUM QUALIFICATIONS
Clickhere to view the complete classification description including the experience education and physical mental and environmental requirements for the Staff Specialist classification.
SPECIAL REQUIREMENTS
All candidates considered for positions with the Orange County Sheriffs Department candidates must pass an extensive background investigation to the satisfaction of the department. The background check may include professional references criminal check educational verification (e.g. degree license or official transcripts) etc.
In addition to the special requirements noted above applicants must not have been convicted of a felony or be on any form of probation and must pass an extensive background investigation to the satisfaction of the department. The background screening includes completing a Personal History Form an interview with a background investigator fingerprinting (LiveScan) and may include a polygraph test. Some of the areas considered in the background screening include prior convictions traffic violations drug use credit and employment history and professional and personal references.
SELECTION PROCEDURES
Human Resources Minimum Qualifications
Sheriff Human Resources screens all application to identify the most qualified candidates for the position based on skills required to meet the needs of the Department. After the initial screening the qualified candidates will be referred to the next step and notified of all further procedures applicable to their status in the competition.
Applications must emphasize all the areas in which the applicant has expertise and accomplishments in the specific competencies related to the position.
Application Appraisal Panel Application Rating(Weighted 100%)
An Application Appraisal Panel (AAP) of job knowledge experts will thoroughly screen all application materials and rate for job knowledge competencies and related experience as described above. The more qualified candidates will be referred to the next step. (The information you provide will be used as a scoring device so please be descriptive in your response. See Resume is not a qualifying response and will not be scored.)
Structured Oral Interview(Weighted 100%)
A panel of job knowledge experts will interview and evaluate each candidates responses to a series of structured questions designed to elicit the candidates qualifications for the job. This is a competitive process; therefore candidate responses to the structured questions should be thorough detailed and complete. Only the most successful candidates will be placed on the eligible list.
Based on the Departments needs the selection procedures listed above may be modified. All candidates will be notified of any changes in the selection procedure.
ELIGIBLE LIST
After all procedures have been completed Sheriff Human Resources will establish an eligible list of qualified candidates. Candidates placed on the eligible list may be referred to a selection interview to be considered for present and future vacancies.
Veterans Employment Preference Policy (VEPP)
The County is committed to providing a mechanism to give preferential consideration in the employment process to veterans and their eligible spouses and will provide eligible participants the opportunity to receive interviews in the selection process for employment and paid internship openings. Please click hereto review the policy.
HOW TO APPLY
Only on-line applications will be accepted. Resumes will not be accepted in lieu of on-line applications. Application information must be current succinct and related to the requirements in this job announcement. Your application should demonstrate your professional experience and education related to the specific qualifications/duties listed in this bulletin including areas which you have developed expertise.
For specific information pertaining to this recruitment contact Lidia Verduzco at or email . - ADDITIONAL INFORMATION
EMAIL NOTIFICATION:
Email is the primary form of notification during the recruitment process. Please ensure your correct email address is included in our application and use only one email account.
NOTE:User accounts are established for one person only and should not be shared with another person. Multiple applications with multiple users may jeopardize your status in the recruitment process for any positions for which you apply. Candidates will be notified regarding their status as the recruitment proceeds via email through the site. Please check your email folders including spam/junk folders and/or accept emails ending with and . If your email address should change please update your profile at .FREQUENTLY ASKED QUESTIONS:
Clickhere for additional Frequently Asked Questions.
- EEO INFORMATION
Orange County as an equal employment opportunity employer encourages applicants from diverse backgrounds to apply.
Required Experience:
Staff IC