Staff Software Engineer, Pricing and Packaging Engineering

About Gusto

At Gusto were on a mission to grow the small business economy. We handle the hard stuff payroll health insurance 401(k)s and HR so owners can focus on their craft and their customers. With teams in Denver San Francisco and New York we support more than 500000 small businesses nationwide and are building a workplace that reflects the people we serve.

All full-time employees receive competitive base pay benefits and equity (RSUs) because everyone who helps build Gusto should share in its success. Offer amounts are determined by role level and location. Learn more about our Total Rewards philosophy.

AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.

About the Role:

The Pricing & Packaging team is looking for Staff Software Engineer to drive the development of Gustos internal Commerce Platform solutions. Youll own the architecture and delivery of systems that power how Gusto packages prices and delivers its products to over 500000 small businesses this role youll partner closely with product data science and cross-functional engineering teams to build a reliable scalable platform infrastructure that enables Gustos growth. If youre energized by high-stakes platform work at the intersection of engineering excellence and real business impact this role is for you.

About the Team:

The Pricing & Packaging team sits at the heart of Gustos Commerce infrastructure serving as the single source of truth for all products bundles add-ons subscriptions pricing promotions and discounts across Gustos first-party customer experience. The team owns and operates Gustos internal Commerce Platform including the product catalog promotion engine subscription pricing experimentation platform and entitlement services that enable Growth and other teams to bring Gustos offerings to market effectively. Were a collaborative team of engineers product managers designers and data scientists working on quarterly goals and monthly milestones with a strong emphasis on platform reliability adoption and business impact. Our work directly shapes how Gustos 500000 small business customers access the payroll benefits and HR tools they rely on every day.

Heres what youll do day-to-day:

• Lead technical design and architecture for parts of the Commerce Platform including the product catalog promotion engine and subscription and entitlement systems ensuring services are reliable performant and meet business needs.
• Partner with product management and cross-functional engineering teams (Growth Onboarding product teams) to define the platforms technical roadmap and drive adoption across Gusto.
• Drive end-to-end delivery of complex ambiguous projects from requirements gathering and technical scoping through implementation rollout and post-launch iteration.
• Mentor and grow engineers on the team through design reviews code reviews and hands-on technical coaching fostering a culture of craftsmanship and continuous improvement.
• Leverage AI tools to accelerate engineering velocity and establish team-wide best practices for AI-augmented development.
• Collaborate with Gustos marketing and business teams to evolve the self-serve system for managing products bundles promotions and discounts enabling faster time-to-market for new offerings.

Heres what were looking for:

• Successful applicants typically have 8 years of software development experience.
• Deep experience building and operating large-scale backend platform systems ideally in commerce billing subscription management pricing and packaging domains.
• Experience owning multi-quarter projects that solve complex engineering problems and make measurable customer impact at scale.
• Strong command of distributed systems API design and service reliability practices with experience defining and meeting SLOs in production environments.
• Ability to lead cross-functional technical initiatives influence without authority and align engineering product and business stakeholders around a shared technical vision.
• Ability to mentor engineers to maximize their performance and impact.
• Experience with large-scale refactors performance and reliability issues and a strong sense of ownership over all aspects of your product area.

Please note that travel to Gustos office for onboarding is required for this position. If you have any questions regarding this requirement please share with your recruiter.

Our cash compensation amount for this role is targeted at $163000$204000 in Denver & most remote locations and $197000$247000 for San Francisco & New York. Stock equity is additional. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.

Gusto has physical office spaces in Denver San Francisco and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles Gustos subsidiary whose physical office is in Scottsdale.

Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.

When approved to work from a location other than a Gusto office a secure reliable and consistent internet connection is required. This includes non-office days for hybrid employees.

Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds not just because its the right thing to do but because it makes our company stronger. If you share our values and our enthusiasm for small businesses you will find a home at Gusto.

Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race color religion national origin age sex (including pregnancy childbirth or related medical conditions) marital status ancestry physical or mental disability genetic information veteran status gender identity or expression sexual orientation or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories consistent with applicable federal state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey please fill out this form and a member of our team will get in touch with you.

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