Staff Software Engineer- CXI

P-1691

At Databricks were passionate about enabling data teams to solve the worlds toughest problems from advancing the future of transportation to accelerating medical breakthroughs. We do this by building and operating the worlds best data and AI infrastructure platform so our customers can turn deep data insights into business impact.

Founded by engineers and driven by customer obsession Databricks takes pride in tackling hard technical challenges from designing next-generation UI/UX for working with data to scaling our services and infrastructure across millions of virtual machines. And were only getting started.

As the Staff Software Engineer for Customer Experience Intelligence you will architect and deliver Databricks AI-native vertical workflow platform. CXI is building intelligent systems that orchestrate AI agents humans and enterprise tools into end-to-end operational workflows. Support is our first production domain and the platform is designed to expand across multiple domains such as IT Security Legal Marketing and other knowledge-worker workflows with a roadmap toward broader productization.

The Impact You Will Have:

• Architect the Agentic Ecosystem: Contribute to the technical vision core infrastructure and backend architecture for Databricks next-generation Enterprise Agentic Framework.
• Scale across multiple domains: Build a vertical modular multi-tenant agent platform initially optimized for Customer Support but natively designed to expand into other domains such as IT Security Compliance Marketing HR Legal and all ticket based workflows across the company.
• Engineered Reliability: Drive rapid iterative backend development while upholding strict quality safety throughput and reliability standards for agentic-based systems.
• Orchestrate Complex Workflows: Design state-machine and agentic workflows that seamlessly evolve from human-in-the-loop validation to fully automated execution.
• Enterprise-Grade Observability: Implement robust backend tracing logging transparency and safe execution including instant rollback mechanisms for critical AI-driven business decisions.
• Cross-Functional Leadership: Act as a technical liaison between CXI Product Platform Engineering and business stakeholders across various organizations to unblock dependencies and align roadmaps.
• Raise the Bar: Set a high engineering bar for backend code quality system performance and architectural maintainability in line with Databricks standards.
• Mentor and Cultivate: Mentor engineers and subject matter experts (SMEs) across Software Support and internal operations teams.

What we look for:

• BS or higher degree in Computer Science or a related field.
• Extensive backend development experience designing building and maintaining high-throughput production systems.
• Proven success deploying enterprise-grade backend infrastructure microservices and robust APIs in highly complex environments.
• Deep familiarity with distributed systems data platforms and handling large-scale internal or external traffic.
• Hands-on experience with ML-assisted backend systems LLM orchestration frameworks state machines or agentic automation.
• Strong understanding of multi-cloud environments (AWS Azure GCP) alongside enterprise compliance data privacy and security constraints.