Staff Site Reliability Engineer

Why Sony Interactive Entertainment

Sony Interactive Entertainment isnt just the Best Place to Play its also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation were part of a proud legacy of innovation and excellence. SIE is a dynamic technology company delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand a name synonymous with entertainment excellence and creativity.

Staff Site Reliability Engineer

San Diego CA

As a key leader of the Commerce - Technical Operations team you will help drive the availability and enablement for PlayStation Store Catalog Entitlement Pricing and Device Management platforms. You will partner closely with product engineering teams to deliver innovative player features and elevate operational excellence for millions of players worldwide.

Your responsibilities will include hands-on application management within a public cloud environment ensuring availability resiliency scalability and performance. You will work side by side with our service development teams to develop automate and ensure the production readiness of all new services and features introduced.

• Review and influence service architecture and system design to improve resiliency fault tolerance and scalability. Establish and promote best practices across engineering teams.
• Own and evolve Infrastructure-as-Code for managed services (AWS GCP). Design and build scalable reusable modules and automation that standardize provisioning configuration and operations
• Improve and develop production-grade automation and tooling to improve measureable outcomes in operational process manual toil MTTx reduction etc.
• Increase observability across the platform by implementing robust monitoring logging and tracing patterns. Build actionable dashboards and define meaningful alerting strategies that reduce MTTD and MTTR while minimizing noise.
• Leverage service telemetry and historical data to anticipate capacity needs detect anomalous behavior and proactively prevent incidents. Develop data-informed approaches to performance optimization and reliability engineering.
• Lead performance and capacity planning initiatives. Apply cloud-native patterns (e.g. auto-scaling spot capacity container orchestration with EKS) to optimize cost performance and availability at scale.
• Contribute code to shared repositories and platform components improving reliability scalability and maintainability.
• Collaborate across SIE with a variety of engineering product security and PMO teams to drive reliability improvements and ensure consistent operational standards across PlayStation services.
• Contribute to and help evolve reliability engineering practices including SLIs/SLOs error budgets and operational readiness standards.
• Provide rotational on-call support including incident detection triage and resolution for production systems with a focus on continuous improvement of system reliability.
• Lead post-incident reviews producing clear root cause analyses and driving follow-through on corrective and preventative actions across teams.

• BS degree in Computer Science Engineering or related technical subject area.
• 7 years hands-on AWS experience integrating developing and managing applications
• 10 years of relevant SRE or operational work experience supporting a high-volume and/or critical production software environment
• 10 years of hands on software engineering or systems engineering experience (Java and/or React services)
• 5 years of experience with building automation into daily operational processes through one or more programming languages (preferably Python or Go).
• Hands-on experience using modern AI engineering technologies including LLM models MCP-based integrations and agentic workflow patterns to improve SRE Operations.
• Strong experience in configuring tuning and automating operational responsibilities for AWS managed data services including RDS DynamoDB and Elasticache
• Experience with monitoring and log management tools (ie: DataDog CloudWatch Grafana Splunk)
• Experience with container technologies and orchestration (ie: Docker Kubernetes EKS)
• Hands-on experience in triaging and tuning Java cloud applications with integration into AWS
• Solid understanding of AWS networking systems and protocols (ie: ALB R53 API-Gateway TCP/IP HTTP/HTTPS DNS)
• Experience with developing or support Continuous Integration and Continuous Delivery/Deployment pipelines (CI/CD)
• Excellent leadership presence verbal and written communication

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