Staff Program Manager, Strategic Initiatives (Automation)

At Flexport we believe global trade can move the human race forward. Thats why its our mission to make global commerce so easy there will be more of it. Were shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today companies of all sizesfrom emerging brands to Fortune 500suse Flexport technology to move more than $19B of merchandise across 112 countries a year.

The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission solutions and people. Ready to tackle global challenges that impact business society and the environment Come join us.

Flexport is investing heavily in the next generation of fulfillmentand were looking for a Staff Program Manager Strategic Initiatives who wants to be at the center of that transformation. This is not a traditional program management role. You will be the architect and hands-on builder of tomorrows Flexport Fulfillment network: deploying automation designing processes building decision tools and creating the operational standards that define how we scale.

You will own initiatives from whiteboard to go-liveand you will own the business case and ROI that justifies every dollar we invest. That means getting into the weeds on automation system design (ASRS robotics goods-to-person) building the financial models to size the opportunity driving implementation on the floor and tracking realized returns post-launch. You are accountable for the full lifecycle.

Youll sit at the intersection of operations product engineering and technologyworking across all functions to identify gaps design solutions and bring them to life. We want someone who thrives in ambiguity loves solving highly technical problems and isnt afraid to get hands-onwhether that means writing SQL to diagnose a throughput bottleneck building an ROI model for a $40M automation investment or standing on the warehouse floor to validate a new workflow before rollout.

If you want to make a lasting impact by building something from the ground upwith full end-to-end ownership and the technical operational and strategic chops to back it upthis is the role for you.

• Lead initiatives with full accountabilitydefine the problem build the business case drive implementation and track realized ROI post-launch. No handoffs.
• Build and own ROI models for automation and capital projects (ASRS robotics goods-to-person) including labor savings throughput gains and payback analysis.
• Track actuals vs. projected ROI post-implementation and close the loop with leadership and finance.

• Evaluate select and implement warehouse automation solutions (ASRS AMRs conveyor systems goods-to-person) across the fulfillment networkas a technical program owner not just a vendor manager.
• Define automation requirements from operational data: throughput bin/cube utilization labor rates SKU profiles and peak capacity.
• Manage implementation timelines construction sequencing and go-live readinessincluding transition plans to minimize disruption.

• Develop tooling dashboards and models directly using SQL Python and BI platforms. You write the code not just the spec.
• Use data to uncover bottlenecks size automation opportunities and drive capital allocation decisions worth tens of millions.
• Prototype workflows on the floor before scaling. Iterate fast.

• Partner with engineering product operations and finance to align on priorities and scale solutions across all sites.
• Establish SOPs KPIs and reporting cadences that become the operational backbone of fulfillment execution.
• Develop and execute multi-year automation and network buildout roadmaps with senior leadership.

• 8 years of experience in fulfillment logistics supply chain or operations strategywith direct exposure to high-volume networks and automation or robotics programs.
• Bachelors or advanced degree in Engineering or a related technical field.
• Proven end-to-end ownership of large-scale capital programs: youve built the business case driven implementation and tracked realized ROI.
• Hands-on automation experience: youve worked directly with ASRS robotics goods-to-person systems or conveyor/sortation technologynot just in a vendor management capacity but as a technical program owner.
• Strong financial modeling skills: you can build an ROI model from scratch stress-test assumptions and defend the numbers to a CFO.
• Extremely strong technical skillset: SQL (expert) Excel/Google Sheets (advanced) BI tools (Looker Tableau PowerBI) and preferably Python for modeling and automation.
• Entrepreneurial mindset: thrives in ambiguity comfortable building from scratch naturally biased toward action and not afraid to get on the warehouse floor.
• Executive-level communication skills: ability to influence stakeholders at all levels from site operators to C-suite and translate complex technical trade-offs into clear business decisions.
• Experience working with software engineering teams: comfortable partnering closely with engineers on tooling systems and technical trade-offs.

This role carries one of the highest levels of individual ownership within Flexport Fulfillment. You wont just manage a processyoull build the automation infrastructure and operational systems that define the future of how we fulfill scale and serve customers. Your fingerprints will be on everything from the robotics systems on the floor to the financial models that guide $50M capital decisions.

Youll own the ROI. Youll own the implementation. Youll own the results.

Youll have the mandate to evaluate build and scale automation solutionsand the support of a leadership team that knows the success of this role will shape the future of Flexport Fulfillment.