Staff Platform Engineer

Platform Staff Engineer

Great people. Greater business impact.

About CAI

CAI Software builds digital work execution platforms and software solutions that help manufacturing businesses operate with greater clarity and control. Our people bring structure to complexity by replacing fragmented paper-based processes with connected digital workflows that improve visibility compliance and decision-making in real industrial environments. With 45 years of experience and a presence across 10 countries CAI combines deep industry understanding with practical technology. Our teams work across 15 core industries and support 5000 customers guided by sound judgment long-term thinking and outcomes that endure.

CAI Business Units and the Markets We Serve

CAI Software is organized into three business units - Graphic Communications Process Manufacturing and Discrete Manufacturing aligned to the markets we serve. This structure allows our teams to stay close to customer needs while operating with the scale and support of a global software company.

This role is part of our Process Manufacturing business unit which provides ERP and operational software to manufacturers that transform raw materials into finished goods through formulas recipes or batch-driven processes. We work with small to enterprise manufacturers across industries such as food and beverage bottling pharmaceuticals nutraceuticals chemicals paint paper tile and supply chain logisticssupporting end-to-end operations from sourcing through production and distribution.

About the Role

CAI Software is looking for an experienced Staff Platform Engineer to join our Technology organization in support of our Parsable product. Process Manufacturing is on a mission to unlock the data and insights industrial leaders need to improve their operations and build a more sustainable future.

What Youll Do

• Responsible for the execution of architecture development implementation and quality practices in support of delivery of CAI Parsables cloud platform
• Implementation of cloud platform operational and architectural patterns and practices to enable key features and drive new feature development
• Participate in the selection of technology enablers to deliver performant reliable and cost-optimized solutions
• Design build and maintain cloud platform capabilities aligned with DevOps and operational practices to rapidly and safely deploy new features to our platform
• Collaborate with Product Professional Services and other stakeholders to develop new cloud-platform features and products
• Create technical documentation for accessing integrating and using CAI Parsable platform capabilities
• Act as a senior technical team member in the delivery of CAI Parsables cloud platform; gain and consistently maintain deep knowledge of our cloud platform and implementation technologies
• Serve as a senior technical team member and subject matter expert within the platform engineering team and the larger engineering organization
• Improve and build observability uptime and readiness metrics to detect problems and maintain our SLAs with our customers
• Implement DevSecOps tooling processes and procedures to promote rapid iteration and reliable delivery of new and updated features
• Deliver quality work in an agile delivery model within a team environment
• Share your work and engineering best practices across the organization
• Design develop and operate agentic workflow infrastructure including orchestration pipelines tool-calling frameworks and multi-agent coordination systems that power CAI Parsables AI-driven platform capabilities
• Establish platform patterns and guardrails for integrating LLM-based agents into production services including prompt management context window optimization and safe tool execution
• Build and maintain MCP (Model Context Protocol) servers and API integrations that expose CAI Parsables platform capabilities as tools and context sources for AI agents
• Evaluate and adopt emerging agentic tooling frameworks (e.g. LangGraph AutoGen CrewAI) and AI model APIs to accelerate delivery and maintain competitive platform capabilities

What Were Looking For

• 8 years experience delivering customer-facing platforms at scale
• 5 years experience architecting building and releasing production-grade within a SaaS environment
• 5 years experience developing backend services capabilities leveraging Go and/or Node (Typescript)
• Demonstrated hands-on mastery of the AWS suite of tools including Lambda API Gateway AppSync EventBridge ECS S3 DynamoDB DocumentDB and AuroraDB
• Deep experience building product capabilities in a microservices architecture
• Ability to assert and defend opinions on the merits of differing solutions
• Ability to clearly explain technical concepts to non-technical audiences
• Hands-on experience designing and deploying agentic AI workflows including multi-step reasoning pipelines tool-use patterns and autonomous agent orchestration in production environments
• Proficiency with LLM APIs (e.g. Anthropic Claude OpenAI) and agentic frameworks such as LangChain LangGraph AutoGen or CrewAI; experience implementing MCP servers and tool-calling integrations
• Strong understanding of prompt engineering RAG (Retrieval-Augmented Generation) architectures vector databases and context management strategies for LLM-powered applications
• Experience building observability and evaluation frameworks for agentic systems including monitoring for hallucination latency cost and agent decision quality in production

Why Join Us
Youll have the opportunity to drive some of the most critical transformation initiatives in our companys history. This is a highly visible role working directly with senior leadership to shape the future operating model of CAI. Youll bring clarity discipline and execution focus to complex cross-functional programs while gaining exposure across every function of the business.

Equal Employment Opportunity

CAI Softwareis an Equal Opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race color national origin age sex (including pregnancy sexual orientation and gender identity or expression) religion disability genetic information marital status veteran status or any other basis protected by local state or federal law.

Disability Accommodation

CAI Softwareendeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use the online application process and need an alternative method for applying please contact us at or send an e-mail with your specific accommodation request.

Work Authorization

Applicants must be authorized to work in the United States. CAI Software does not unlawfully discriminate on the basis of citizenship or immigration status in accordance with theImmigration Reform and Control Act of 1986 (IRCA).

Pay Transparency Nondiscrimination

CAI Softwarewill not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c).

Required Experience:

Staff IC