Staff Engineer Reliability Quality

The Staff Engineer of Reliability & Customer Quality to serve as a technical leader focused on improving product reliability enhancing customer experience and driving warranty performance across both existing products and New Product Development (NPD).

This role combines deep technical expertise with strategic influence leading complex problem-solving initiatives mentoring engineering talent and partnering cross-functionally to proactively identify and mitigate reliability risks. You will play a critical role in reducing Cost of Poor Quality (COPQ) ensuring successful product launches and driving continuous improvement across the organization.

This opportunity is ideal for an experienced engineer who thrives in a high-impact role enjoys solving complex challenges and can influence outcomes across teams without direct authority.

• Work mode: Onsite-Monday-Friday

• Location: N7650 County Rd LS Sheboygan WI 53083

• Applicants must be authorized to work in the US without requiring new or transfer visa sponsorship now or in the future.

Key Responsibilities

Reliability Engineering & Customer Quality Leadership

• Lead high-impact reliability improvement initiatives addressing field warranty and customer issues

• Serve as a key contributor within the NPD process ensuring reliability requirements are defined validated and achieved prior to product release

• Partner with Product Development teams to identify Critical-to-Quality (CTQ) characteristics and develop robust validation plans

• Drive reliability growth strategies including risk identification and mitigation for new technologies and designs

• Act as a technical escalation point for complex reliability and customer quality concerns

• Monitor early field performance of new products and lead containment and corrective actions as needed

Structured Problem Solving

• Lead and facilitate advanced problem-solving efforts using methodologies such as 8D DMAIC and 5-Whys

• Drive reduction of internal and external failure costs through root cause analysis and sustainable corrective actions

• Ensure disciplined execution of preventive and corrective measures across design manufacturing and supplier-related issues

Data Analysis & Reliability Methods

• Analyze warranty field and test data to identify trends prioritize actions and quantify business impact

• Apply statistical tools such as Pareto analysis Weibull analysis and reliability modeling

• Support development of reliability targets warranty projections and product validation readiness

Product Development & Design Support

• Influence design reviews including DFMEA robustness serviceability and safety considerations

• Develop and execute reliability test plans aligned with real-world operating conditions and risk profiles

• Ensure closure of all reliability and customer quality issues prior to production release

Cross-Functional Leadership

• Lead cross-functional teams across Engineering Manufacturing Supplier Quality Field Service and Operations

• Manage multiple concurrent initiatives of moderate to high complexity

• Mentor and coach engineers strengthening organizational capability in reliability and quality engineering

Continuous Improvement & Standardization

• Drive enhancements to reliability engineering processes tools and standard work

• Support development and deployment of best practices and standard operating procedures

• Act as a champion for quality and continuous improvement across the organization

Requirements:

• Bachelors degree in Engineering (Mechanical Electrical Manufacturing or related) from an ABET-accredited institution

• 7-10 years of experience in Reliability Quality Design or Manufacturing Engineering

• 2-5 years of direct experience in reliability or customer quality within industrial automotive engine generator or heavy equipment environments

Technical Expertise:

• Strong knowledge of structured problem-solving methodologies (8D DMAIC 5-Whys)

• Experience with reliability engineering principles test planning and data analysis

• Background in warranty analysis and field failure investigation

Additional Skills:

• Strong communication and presentation skills with the ability to influence stakeholders at all levels

• Proficiency with Microsoft Office tools (Excel PowerPoint Power BI)

• Demonstrated ability to lead through influence in cross-functional environments

• Work mode: Onsite-Monday-Friday

• Location: N7650 County Rd LS Sheboygan WI 53083

• Applicants must be authorized to work in the US without requiring new or transfer visa sponsorship now or in the future.

Required Skills:

manufacturing engineering realiability quality