Staff Development Specialist I

Agency

Dept of Health and Human Services

Division

SEC OFFICE - HUMAN RESOURCES

Job Classification Title

Staff Development Specialist I (S)

Position Number

Grade

NC12

About Us

The North Carolina Department of Health and Human Services (DHHS) is one of the largest most complex agencies in the state and has approximately 17000 employees. It is responsible for ensuring the health safety and well-being of all North Carolinians providing human service needs for special populations including individuals who are deaf blind developmentally disabled and mentally ill and helping poor North Carolinians achieve economic independence.

Description of Work

The Staff Development Specialist serves as a key member of the Division of Human Resources responsible for providing support in designing delivering learning and development programs that strengthen workforce capabilities and support organizational goals. Working collaboratively with the Performance Management Administrator this role shares responsibility for initiatives that integrate staff development with performance management strategies.

The Specialist develops and facilitates training in classroom and virtual environments focusing on leadership communication change management HR policy and other essential competencies. Additionally the position contributes to performance management processes by aligning training programs with system requirements supporting policy interpretation and ensuring consistency in leadership development across DHHS. This role also provides technical support for e-learning platforms overseas LMS functionality and partners on statewide projects to advance organizational effectiveness.

Occasional in-state travel to deliver training and provide support at DHHS locations.


Key Responsibilities:
Support the research design delivery and evaluation of HR training programs ensuring alignment with organizational goals and employee development needs.

Coordinate and deliver training logistics including organizing events preparing materials and supporting assessments of training effectiveness.

Provide customerfocused guidance to employees seeking assistance with performance management and training resources.

Administer and maintain the Learning Management System (LMS) and Performance Management/NCVIP platforms by creating and organizing learning content managing enrollments maintaining user accounts and permissions updating goals and tasks and generating reports.

Troubleshoot LMS and performance management system issues resolve user questions and collaborate with IT and internal teams to improve system functionality.

Support staff in daily training development and performance management operations to ensure systems function smoothly for all users.

Manage and update digital communication platforms including SharePoint sites Microsoft Teams channels and other internal tools used for training and performance management.

Use ServiceNow as the primary ticketing system to respond to training and performancerelated inquiries troubleshoot issues and ensure timely resolution.

Gather user feedback and participate in continuous improvement efforts to refine LMS and performance management processes and enhance overall user experience.

Collaborate with teammates to improve workflows strengthen customer service and support evolving Training & Development and Performance Management initiatives along with performing other duties as assigned.

Knowledge Skills and Abilities/Management Preferences

Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement.

The Knowledge Skills and Abilities (KSAs)/ Management Preferences are not required. Applicants who possess the following skills are preferred:

• Skilled in communicating complex information clearly and effectively to diverse audiences across training and development settings.

• Strong track record managing multiple projects simultaneously including organizing and overseeing work from initial planning through full implementation.

• Demonstrated skill building trust maintaining positive working relationships and collaborating across teams and departments to accomplish shared goals.

• Demonstrated technical proficiency providing troubleshooting and general support for training platforms and digital tools including elearning technologies used for virtual training delivery.

• Intermediatetoadvanced proficiency using Microsoft Word PowerPoint Excel Cornerstone LMS Adobe Connect Adobe Presenter Articulate 360 SharePoint Smartsheet and Microsoft Teams to support training development and performance operations.

The Position Is Time-Limited

• Extended periods of sitting and computer use.

• Occasional lifting of materials or equipment up to 20 pounds.

• Frequent use of computers performance management systems and other HR-related platforms.

• Regular interaction with employees managers internal and external stakeholders via email phone and virtual meetings.

• Ability to concentrate on detailed tasks analyze data and communicate effectively in both written and verbal formats.

The DHHS Division of Human Resources is responsible for strategic and tactical human capital management within DHHS including compliance with all federal and state rules and regulations affecting employee relations recruitment/selection job evaluation salary administration benefits workers compensation safety and core staff development.

The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options standard and supplemental retirement plans and the NCFlex program (numerous high-quality low-cost benefits on a pre-tax basis). Employees also receive paid vacation sick and community service addition paid parental leave is available to eligible employees.

Visit the website forState Benefits.

The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employerthat embraces an Employment First philosophy which consists of complying with all federallaws state laws and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job. For more information about DHHS: uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications internal equity and budgetary considerations pertinent to the advertised position.

In accordance with the Governors Executive Order 303 our agency supports second-chance employment for individuals who were previously incarcerated or justice-involved. We invite all potential applicants to apply for positions for which they may be qualified.

Be sure to complete the application in its entirety. Resumes will not be accepted in lieu of completing this application.

• Information should be provided in the appropriate areas to include the following: Education including high school and all degrees obtained Work Experience and Certificates & Licenses. It is critical to our screening and salary determination process that applications contain comprehensive candidate information.
• Answers to Supplemental Questions are not a substitute for providing all relevant information within the body of your application. To receive credit for the supplemental questions you must provide supporting information within the Work Experience section of the application to support your answers.
• If multiple applications are submitted to an individual posting only the most recent application received prior to the closing date will be must be submitted by 11:59 PM on the closing date.
• Applicantsmaybe subject to a criminal background check. All candidates selected for positions considered Positions of Trustwill besubject to a criminal background check.
• Due to the volume of applications received we are unable to provide information regarding the status of your application over the phone. To check the status of your application please log in to your account. Upon the closing date applications are Under Review and will be screened by Human Resources for qualified applicants. The hiring process may take several weeks.
• Degrees must be received from appropriately accredited institutions. Transcripts and degree evaluations may be uploaded with your State of North Carolina/Office of State Human Resources uses the National Association of Credential Evaluation Services (NACES) as a referral resource for applicants who need to have their credentials certified as equivalent.
• For a list of organizations that perform this specialized service please visit the NACES membership website at Credit Verification

  Degrees must be received from appropriately accredited institutions. Transcripts degree evaluations and cover letters may be uploaded with your application.

  Veterans and National Guard Preference
  • Applicants seeking Veterans Preference must attach aDD-214 Member-4 Form(Certificate of Release or Discharge from Active Duty) to their applications.
  • Applicants seeking National Guard Preference must attach an NGB 23A (RPAS) along with the state application if they are a current member of the NC National Guard in good standing.
  • Applicants who are former members of either the NC Army National Guard or the NC Air National Guard with honorable discharge and six years of creditable service must attach a copy of the DD 256 or NGB 22 along with the state application.
  ADA Accommodations

  Consistent with the Americans with Disabilities Act (ADA) and the Pregnant Workers Fairness Act (PWFA) DHHS is committed to the full inclusion of all qualified individuals. As part of this commitment DHHS will ensure that people with disabilities or known limitations covered by the PWFA are provided with reasonable accommodation. If reasonable accommodation is needed to participate in the job application or interview process please contact the person indicated below.

  CONTACT INFORMATION

  If there are any questions about this posting please contact Talent Acquisition at. Resumes will not be accepted in lieu of completing this application.

  
  

  Minimum Education and Experience

  Some state job postings say you can qualify by an equivalent combination of education and experience. If that language appears below then you may qualify through EITHER years of education OR years of directly related experience OR a combination of both. See the Education and Experience Equivalency Guide for details.

  
  

  Bachelors degree from an appropriately accredited institution and one year of experience in a progressive training or teaching role or one year of experience in a human service counseling or training program in the subject matter specified

  OR

  An equivalent combination of education and experience.

  EEO Statement

  The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination harassment or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy childbirth or related medical conditions; and for religious beliefs observances and practices.

  Recruiter:

  Tresha Walker
  

  Contact:

  DHHS Workday Support Form