Staff Application Engineer
Job Location:
Bartlesville, OK - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
At ABB we help industries run leaner and cleanerand every person here makes that happen. Youll be empowered to lead supported to grow and proud of the impact we create together. Join us and help run what runs the world.
This position reports to:
Instrumentation Technical Support and TrainingIn this role you will have the opportunity to ensure the Service portfolio is delivered effectively by partnering with customers to ensure the successful deployment operation and maintenance of our products platforms and systems. according to ABB standard processes and safety guidelines to satisfy customers. Each day you will execute technical support act as a specialist and solve problems in your own area of expertise. You will also showcase your expertise by communicating both with the customer and ABB sales teams proactively to ensure customer needs are understood and business opportunities utilized for service growth.
The work model for the role is: Hybrid out of Bartlesville OK. #LI-Hybrid
Your role and responsibilities:
Provide expert technical support for ABBs full Instrumentation Portfolio - automation software and hardware including system startup troubleshooting recovery maintenance and resolution of complex customer issues.
Deliver remote and on-site field service support performing preventive and corrective maintenance troubleshooting customer installations and supporting product deployment and operational readiness.
Own customer incidents and escalations through resolution ensuring timely communication of status root causes corrective actions and solutions while meeting service-level commitments.
Build strong customer relationships by serving as a trusted technical advisor proactively identifying risks supporting production continuity and delivering training and application guidance.
Collaborate with cross-functional teams including R&D Manufacturing Product Management Logistics Calibration Sales and Services to resolve issues improve products and implement sustainable solutions.
Contribute to continuous improvement by documenting technical knowledge developing self-service support content sharing best practices and advocating for product enhancements based on customer feedback and field experience.
Our Team Dynamics
Our teams support each other collaborate and never stop learning. Everyone brings something unique and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there.
Qualifications for the role:
Required Qualifications
Bachelors Degree in Engineering (Electrical Mechanical Chemical Mechatronics CS etc.) or related field is required.
Experience troubleshooting hardware software systems platforms or Instrumentation equipment
Strong problem-solving skills with the ability to diagnose root causes and implement effective solutions.
Excellent customer-facing communication and relationship management skills. (Proficient or Native English speaker)
Ability to collaborate across cross-functional teams.
Willingness to travel up to 15% domestically.
Commitment to delivering high-quality support and meeting customer service expectations.
Candidates must already have work authorization that would permit them to work for ABB in the US.
Preferred Qualifications
Experience supporting ABBs Instrumentation products
Knowledge of Instrumentation products and distributed I/O systems
Experience in field service preventive maintenance or managed services.
Familiarity with Knowledge-Centered Service (KCS) methodologies.
Experience delivering technical training or customer coaching.
Whats in it for you
We empower you to take initiative challenge ideas and lead with confidence. Youll grow through meaningful work continuous learning and support thats tailored to your goals. Every idea you share and every action you take contributes to something bigger
ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.
All qualified applicants will receive consideration for employment without regard to their- sex (gender identity gender expression sexual orientation) marital status citizenship age race and ethnicity inclusive of traits historically associated with race or ethnicity including but not limited to hair texture and protective hairstyles color religious creed national origin pregnancy physical or mental disability genetic information protected Veteran status or any other characteristic protected by federal and state law.
For more information regarding your (EEO) rights as an applicant please visit the following websites: an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-.
Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABBs career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1- or by sending an email to . Resumes and applications will not be accepted in this manner.
ABB Benefit Summary for eligible US employees
excludes ABB E-mobility Athens union Puerto Rico
Health Life & Disability
Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
Choice between two dental plan options: Core and Core Plus
Vision benefit
Company paid life insurance (2X base pay)
Company paid AD&D (1X base pay)
Voluntary life and AD&D 100% employee paid up to maximums
Short Term Disability up to 26 weeks Company paid
Long Term Disability 60% of pay Company paid. Ability to buy-up to 66 2/3% of pay.
Supplemental benefits 100% employee paid (Accident insurance hospital indemnity critical illness pet insurance
Paid Parental Leave
Employee Assistance Program
Health Advocate support resources for mental/behavioral health general health navigation and virtual health and infertility/adoption
Employee discount program
Retirement
401k Savings Plan with Company Contributions
Employee Stock Acquisition Plan (ESAP)
Time off
ABB provides 11 paid holidays. Vacation is provided based on years of service for hourly and non-exempt positions.
Building a cleaner smarter future takes all kinds of minds: the curious the courageous and the creative. Thats why we welcome people from all backgrounds and experiences.
Ready to make an impact
Apply today or visit to learn more about the impact of our solutions across the globe.
Required Experience:
Staff IC
About Company
ABB's Electrification business offers a wide-ranging portfolio of products, digital solutions and services, from substation to socket, enabling safe, smart and sustainable electrification. Offerings encompass digital and connected innovations for low- and medium-voltage, including EV ... View more
