Staff Analyst III
Job Location:
Phoenix, AZ - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Job Title:
Staff Analyst IIILocation:
Block 23What youll do:
As a Staff IT Analyst III youll lead the review of current processes and metrics that support operational effectiveness identify constraints or opportunities that inhibit or can accelerate the business and technology strategy and develop options or approaches to improve business outcomes. Youll lead work to develop and review artifacts that accurately describe current state processes practices and/or metrics the determine root cause for constraints in the process. Youll also actively identify alternative processes and practice options with associated impact on KRIs/KPIs or Operational Metrics. As the IT Staff Analyst III youll identify and facilitate discussions with IT Product and Business subject matter experts to better understand the problem statement and/or opportunity capture relevant insights. Youll also review any findings or artifacts produced to validate the right problem or opportunity is being assessed. Additionally youll identify socialize and obtain approval for as well as the upkeep of KRIs KPIs and Operational Metrics.Lead large complex projects with the expectation of ensuring the business outcomes are achieved. Work to gain a full understanding of how your work connects to the defined project objectives in addition to helping define the work breakdown structure for any activities. Set & meet deadlines for that work lead discussions with stakeholders and the subject matter experts to gather requirements and review artifacts while working to resolve any issues that impede progress.
Develop list of critical documentation and artifacts to meet project objectives while also completing the development ofhigh-qualitydeliverables through effectively communicating learnings findings impacts and next steps with subject matter experts.
Use deep understanding of Microsoft Office tools Diagramming Software (e.g. Lucid Visio etc.) and/or other appropriate technical tools within a specific domain or functional area on the processes data analysis and IT governance.
Leverage Risk Management experience from a large financial institution subject to heightened standards specifically in risk compliance or corporate governance.
Analyze document andmaintainITprocesses standards and procedures across service management security and operations
Support the design implementation and continuous improvement of IT practices aligned with frameworks such as ITIL COBIT and internal governance models
Partner with IT teams to assess process gaps risks and inefficiencies and recommend improvement opportunities
Develop andmaintainprocess documentation workflows RACI models and standard operating procedures (SOPs)
Support audits risk assessments and compliance activities by gathering evidence tracking remediation actions and ensuring documentation accuracy
Track and report on IT process performance using KPIs metrics and dashboards
Facilitate process reviews workshops and stakeholder discussions to drive adoption and standardization
Assistin budgeting andfinancial managementand reporting
Coordinate schedules andallocateresources effectively to meet service deliveryobjectivesand deadlines
Monitor and report on service performance metricsidentifyingareas forimprovementand implementing necessary changes.
Develop and maintain strong relationships with stakeholders to ensure alignment of IT services with business requirements.
Collaborate with other departments to ensure seamless integration of IT services across the organization.
Consulting withITsenior leadersand other business leaders toidentifyimprovement opportunities
Creating reports for internal teams externalclientsand/or stakeholders
Collaborating with team members to collect and analyze data
Structuring large data sets to find usable information
Processing information with a team of analysts and other associates
Crafting presentations and reports based on recommendations and findings
Ensure alignment between IT practices and business objectives
Stay current on industry trends regulatory requirements and emerging best practices in IT operations and governance
What youll need:
- 7 years of related experienceinan ITenterprise and business operations
- Bachelors degree in information technologyandrelated field.
- Intermediate knowledge of general Financial Services or Banking is preferred.
- Intermediate knowledge of applicable regulatory and legal compliance obligations rules and regulations industry standards and practices.
- Advanced in process and data analysis within a specific domain or functional area utilizing demonstrated critical thinking skills.
- Advanced working in Microsoft Office & relevant Diagramming Software (e.g. Lucid Visio etc.) as well as technical aptitude & experience within a specific domain.
- Advanced speaking and writing communication skills.
- Occasional travel required
- ITIL Foundation or higher certification
- Knowledge ofGRC risk management audit support or compliance programs
- Familiarity with service management tools (e.g. ServiceNow)
- Strong knowledge of service delivery processes and best practices.
- Experience with project management tools and methodologies.
- Excellent communication and interpersonal skills for effective collaboration.
- Ability to analyze data and generate performance reports.
- Leadership skills to guide teams and manage stakeholder expectations.
Benefits youll love:
We offer all the important things youd want like competitive salaries an ownership stake in the company medical and dental insurance time off a great 401k matching program tuition assistance program an employee volunteer program and a wellness addition youll have the opportunity to bolster your business knowledge learning the ins and outs of how successful companies operate and manage their finances giving you invaluable hands-on experience to help grow your career!
About the company:
Western Alliance Bank Member FDIC is a wholly owned subsidiary of Western Alliance Bancorporation. Serving clients nationwide Western Alliance Bank includes six legacy bank brands Alliance Association Bank Alliance Bank of Arizona Bank of Nevada Bridge Bank First Independent Bank and Torrey Pines Bank that remain part of the companys heritage as well as AmeriHome Mortgage a Western Alliance Bank Company.
Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race sex color religion age nation origin marital status disability protected veteran status sexual orientation gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying please email or call . When contacting us please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process.
Western Alliance Bancorporation
Required Experience:
Staff IC
