SRE Lead

Role: Lead Site Reliability Engineer (SRE)

Location: San Francisco CA (Onsite)

Role Overview

We are seeking a Lead Site Reliability Engineer to support production reliability observability incident management and operational improvements for large-scale ecommerce platforms. This role requires strong technical expertise collaboration with stakeholders leadership of distributed teams and continuous improvement of monitoring alerting automation and operational processes.

Key Responsibilities

• Coordinate production incident response and work with application infrastructure database network platform and support teams to resolve issues.
• Support critical ecommerce business functions including checkout order processing payments inventory management promotions and fulfillment integrations.
• Use Dynatrace and Splunk to analyze logs metrics traces service health indicators latency error rates and system dependencies.
• Design and maintain operational dashboards for engineering teams and business stakeholders.
• Improve monitoring and alerting by defining effective thresholds and reducing unnecessary notifications.
• Conduct root cause analysis document findings and implement corrective and preventive actions.
• Develop and maintain operational documentation runbooks standard operating procedures and troubleshooting guides.
• Identify opportunities for automation to improve operational efficiency and incident response.
• Provide technical guidance to engineers and support collaboration across distributed teams.
• Communicate system status business impact risks and remediation plans to stakeholders.

Required Qualifications

• 8 years of experience in Site Reliability Engineering Production Support DevOps Platform Engineering or Application Operations.
• Strong hands-on experience with Dynatrace and Splunk.
• Solid understanding of microservices APIs distributed systems Kubernetes containers and cloud platforms.
• Experience supporting large-scale ecommerce or enterprise production environments.
• Knowledge of incident management root cause analysis monitoring alerting and service reliability practices.
• Experience troubleshooting application performance issues including latency throughput error rates resource utilization database performance and external service dependencies.
• Strong written and verbal communication skills.
• Experience leading technical teams and coordinating work across multiple locations.

Preferred Qualifications

• Experience in retail or ecommerce environments.
• Familiarity with checkout payment order management inventory or fulfillment systems.
• Knowledge of Dynatrace DQL Grail Smartscape Davis AI OpenPipeline and Service Level Objectives (SLOs).
• Experience with ServiceNow Jira PagerDuty Microsoft Teams or similar operational tools.
• Experience with Python shell scripting or other automation technologies.
• Exposure to automated incident analysis runbook automation or self-healing operational workflows.