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Sr. WMS Analyst
Job Location:
Job Location:
Fontana, CA - USA
Yearly Salary:
USD 130000 - 135000
Yearly Salary:
Posted:
11 July 2026 (30+ days ago)
Posted:
Application Deadline:
8 October 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Summary/Objective:
The Sr WMS Analyst is responsible for the onsite and remote support of the logistics team in various locations to optimize operations. As the WMS (Warehouse Management System) Analyst you will need to be a versatile and motivated individual who works with other IT team members and Operations as needed design develop and keep maintenance of Manhattan SCALE. You play an integral part in monitoring the performance of the WMS system proactively look at areas for improvement and will lead in the completion of any issues. The WMS Analyst is responsible for the overall WMS support of the operations to ensure that the WMS and subsystems deliver in performance and functionality necessary for the all of operational needs. You will interact with and advise the Operations teams and other internal customers to ensure SCALE is meeting their business standards. The WMS Analyst will verify that all business requirements are identified and achieved through proper functional design configuration troubleshooting and testing.
Essential Functions:
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Core Behaviors:
Demonstrate to comply with Custom Goods Core Behaviors:
The Sr WMS Analyst is responsible for the onsite and remote support of the logistics team in various locations to optimize operations. As the WMS (Warehouse Management System) Analyst you will need to be a versatile and motivated individual who works with other IT team members and Operations as needed design develop and keep maintenance of Manhattan SCALE. You play an integral part in monitoring the performance of the WMS system proactively look at areas for improvement and will lead in the completion of any issues. The WMS Analyst is responsible for the overall WMS support of the operations to ensure that the WMS and subsystems deliver in performance and functionality necessary for the all of operational needs. You will interact with and advise the Operations teams and other internal customers to ensure SCALE is meeting their business standards. The WMS Analyst will verify that all business requirements are identified and achieved through proper functional design configuration troubleshooting and testing.
Essential Functions:
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Partner with various non-technical managers to understand complex dynamic business rules/processes and then create detailed and comprehensive documentation.
- Verification of the business manager/stakeholders requests functionality and business rules based on existing technical systems and data model.
- Function as the first line of support for the issue resolution across a multi-state environment.
- Trouble-shoot day-to-day issues identify root causes and any escalations as needed.
- Maintain SOP and all training materials for WMS system.
- Supports interface management between WMS and internal systems.
- Support a collaborative innovative and results-oriented environment across multiple business lines.
- Works with business functional areas to research and identify the best solution to support the most efficient business processes while minimizing customizations.
- Understanding SCALE and being able to troubleshoot any unexpected issue the Operations team may encounter.
- Handles escalations WMS Analysts cannot resolve
- Owns advanced configuration (wave rules allocation slotting automation-related settings)
- Diagnoses root causes for systemic or recurring issues
- Supports new client onboarding with configuration and testing
- Designs process flows to improve operational efficiency
- Leads UAT (User Acceptance Testing) during enhancements
- Buildsor maintains advanced custom reports
- Provides training and mentoring to WMS Analysts
- Works directly with operations leadership for improvement initiatives
Core Behaviors:
Demonstrate to comply with Custom Goods Core Behaviors:
- Servant Leadership
- Passion for Excellence
- Integrity
- Resilient
- Intense Safety Focus
- Trust
- Bachelors degree (B.A./B.S.) preferred or 3-5 years of direct related experience.
- Minimum of 3 years experience with Manhattan SCALE (mandatory).
- Minimum of 3 years experience with configuring/modifying accounts within SCALE (mandatory).
- 3-5 years experience working in a warehousing environment (preferred)
- Minimum of 3 years with trouble-shooting issues as they arise and fixing the issue at hand in a timely manner.
- Very strong written verbal and interpersonal communication skills.
- Ability to manage multiple priorities commitments and projects in fast-paced dynamic environment.
- Strong analytical skills.
- Strong work ethic with a high degree of flexibility to work in an ambiguous environment.
- Demonstrate effective problem solving and critical thinking skills with a sense of urgency.
- Able to utilize reporting tools effectively and efficiently
- Proficient with databases and SQL
- Development experience a plus.
3 days in office - Fontana
AAP/EEO Statement: Custom Goods LLC committed to providing equal employment opportunities to all employees and applicants without regard to race religion color sex national origin citizenship status uniform service member status age disability sexual and gender orientation genetic information or any other protected status in accordance with all applicable federal state and local laws.
This commitment extends to all aspects of Custom Goods employment practices including but not limited to recruiting hiring promoting transferring compensation benefits training leaves of absence termination and other terms and conditions of employment.
Required Experience:
Senior IC
About Company
Custom Goods Logistics leads the Industrials sector and more with comprehensive logistics solutions, including warehousing, transportation, freight forwarding, and advanced supply chain technology.
