Sr Technician, Maintenance Call Center

Job Description

Are you great with troubleshooting and problem solving Do you have excellent customer service skills Do you thrive when getting to make a difference This is the position for you! 

What you will do: 

• The purpose of this job is to provide troubleshooting support and repair coordination for routine facility-related issues at travel center locations. 
• Liaise with store employees and vendors to ensure timely repair of facility issues at company sites in a cost effective manner 
• Compile and evaluate information about each facility repair issue to determine whether repair or replacement based upon cost parameters is the most appropriate and cost-effective solution 
• Calculate total job costs; manage the work order process to include creating purchase orders (P.O.) dispatching vendors and approving work orders and cost revisions within authorized financial limits 
• Determine the most cost-effective means of sourcing parts and equipment 
• Coordinate with PFJ Regional Maintenance Technician and Service Technician dispatch teams to resolve issues in-house and minimize downtime and costs 
• Develop and maintain relationships with vendors to ensure competitive pricing and quality services 
• Provide training on basic facility maintenance procedures to store personnel using videos and other training materials 
• Model behaviors that support the companys common purpose; ensure guests and team members are supported at the highest level 
• Ensure all activities are in compliance with rules regulations policies and procedures

Qualifications :

• High school diploma or equivalent certificate required 
• Associate or Bachelors degree in business or related field preferred 
• Minimum one years experience in retail facility support preferred 
• Basic Microsoft Office skills with intermediate skills in Excel 
• Basic knowledge of building systems (e.g. HVAC fire systems plumbing electrical) 
• Basic knowledge of facility management and Energy Management Systems (EMS) 
• Strong written and verbal communication skills 
• Ability to provide excellent customer service and follow-up 
• Strong attention to detail organization and follow-up 
• Ability to prioritize multitask and work in a fast-paced dynamic environment 
• Ability to analyze and make decisions 
• Ability to collaborate with other team members and departments 
• General office work requiring sitting or standing for long periods of time 

Additional Information :

• Nation-wide Medical Plan/Dental/Vision
• Flexible Spending Accounts
• Weekly pay
• 401K match
• Tuition Assistance
• Adoption Assistance
• PTO
• Fuel Discount

Remote Work :

No

Employment Type :

Full-time